Lead Customer Service Specialist - Fast-Paced Store

Circle K Stores Inc.; Sydney; Hybrid; AUD 60,000 - 82,000; Full time

Benefits offered by this job

Base salary + super

Weekly bonuses

Hybrid work model (2 days remote)

Learning & development programs

Job summary

Circle K Stores Inc. in Sydney is seeking a Lead Customer Service Specialist for a fast-paced store in North Sydney. You will manage customer inquiries, processing orders, and coordinate communication across departments to ensure seamless service.

The role requires strong communication skills, experience in the healthcare sector preferred, and proficiency in Microsoft Office. You will work independently or as part of a team in a hybrid arrangement with competitive salary and growth opportunities.

Qualifications

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues

Skills

Customer service

Office administration

Healthcare sector experience

Communication skills

Excel

Tools

Microsoft Office

Job description

Lead Customer Service Specialist Fast Paced Store

Location: North Sydney, Australia

Job Description

About the organisation

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues

Skills & experience

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.

Benefits and perks

• Competitive salary: $71,000 base + super
• Weekly bonuses and incentives
• Hybrid work model: 2 days remote, 3 days onsite
• Access to learning and development programs

Equal Opportunities

We welcome applications from a diverse range of candidates. Our inclusivity extends to people of all backgrounds, abilities, and identities.