Customer Service Team Leader

Bio-Excel (Australia) Pty Ltd; Sydney; On-site; AUD 80,000 - 85,000; Full time

Job summary

Bio-Excel (Australia) Pty Ltd based in Chipping Norton, NSW, is seeking a detail-oriented Operations Administrator to process daily orders and ensure accurate delivery. The role requires SAP familiarity, strong Excel skills, and clear communication with customers.

The successful candidate will support sales on tenders, manage stock reconciliations, and assist with shipments from our Sydney warehouse. Salary range is $80,000 to $85,000 plus a full FY performance bonus.

Qualifications

• Experience with SAP or similar ERP software essential for order processing and reporting.
• Strong MS Excel knowledge and data handling skills.
• Proficient written and verbal communication; customer service mindset.

Responsibilities

• Process daily orders and ensure accurate item, price, and delivery details.
• Learn product range, pricing, and tender obligations.
• Monitor customer service emails and resolve queries promptly.
• Answer internal and external communications and provide research-backed responses.
• Book freight pickups and manage time-sensitive deliveries.
• Reconcile monthly stock and coordinate with sales to minimise discrepancies.
• Handle inventory transfers and warranty/return processes in SAP.
• Raise RGA and coordinate with team for prompt action.
• Support sales in tenders and contract performance monitoring.
• Assist with event bookings and promotional materials.

Skills

Attention to detail

Written & verbal communication

Team collaboration

Tools

SAP

MS Excel

Job description

Bio-Excel (Australia) Pty Ltd – Chipping Norton NSW

Salary range $80,000 to $85,000 plus full FY Performance Bonus

Bio-Excel head office is located at Sydney, Australia. Our business activities cover both Australia and New Zealand. Our vision is to be a reliable healthcare partner and contribute to improving interventionalist skills in procedure and improving patient treatment. We are in our 21st year of establishment. In the period, we have grown into a well-recognized provider in the interventional field. We are dedicated in the distribution of high technology coronary and peripheral vascular and neurological intervention medical devices. An intervention procedure is a minimally- invasive medical therapeutic procedure. We represent global industry pioneers in the cardiology, peripheral, abdominal and neurological intervention market segments. Our exciting range of products from start to finish innovative best-in-class medical devices. Also, we aim to offer safer, faster and better technology in the challenging interventional procedures.

We offer a suitable candidate a job inOperation Department, in the company. The successful candidate can expectcompetitive annual salary package upon completion of probationary period and upon achieving sufficient level of work competency and key performance indicators.

Role Description:

• Processing of Daily orders. Ensure safe, timely delivery of goods to customer. Ensure all orders are process accurately with correct item, price and delivery address.
• Gain knowledge of product range, customer base with relevant departments and pricing structure
• Monitor Customer service emails and resolve issue/query on timely manner
• Answer incoming communications from both internal & external customers. Conduct research to provide
• answers for customer to fulfil requirements and resolve queries
• Book freight pick-up on portal for time sensitive and overnight delivery
• Reconcile monthly Consignment & Boot stock, work with sales team to minimise discrepancy & stock write-
• off
• Inventory transfer for Bill & Replace order, new Consignment & Boot Stock within SAP bin locations
• Raise RGA and Customer Purchase return request for approval and coordinate with team for prompt
• Support sales team in monitoring sales performance in tenders and contracts
• Assist with event bookings
• Promotion support such as demo items, touch sample, brochure, exhibition materials etc

Skill & Experience

• Experience with SAP & or similar ERP software is essential for order processing and running reports. Previous experience in medical devices industry in preferred
• Gain knowledge of product range, pricing structure and Tender obligation
• Strong knowledge of MS Excel
• Proficient in written and verbal communication

Attributes

• Trustworthy
• Attention to detail
• Can work with minimum supervision and being part of team.
• Good time management

The candidate will be based at our Chipping Norton warehouse in Sydney.