Customer Service & Logistic Co-ordinator

Randox Laboratories; Sydney; On-site; AUD 70,000 - 75,000; Full time

Job summary

Randox Laboratories in Sydney, Australia, is seeking a Customer Service & Logistics Co-ordinator to join the ANZ team. The role involves handling customer queries, processing orders, coordinating logistics, and supporting the sales function.

Ideal candidates will have strong communication skills, proficiency with Microsoft Office, and the right to work in Australia without sponsorship. 40 hours weekly, office-based in Parramatta with occasional flexibility.

Qualifications

• English and Maths at high school level or equivalent.
• Strong communication skills.
• Experience with Microsoft Word, Excel and Outlook.
• Unrestricted right to work in Australia without visa sponsorship.

Responsibilities

• Provide high levels of customer service via phone and email.
• Record, process and track customer orders accurately.
• Coordinate logistics and liaise with suppliers and carriers.
• Prepare customer quotes and assist with forecasting analysis.
• Support invoicing, payments, and credit control activities.
• Prepare commercial invoices and customs documentation for imports.
• Maintain stock levels and checking temperature controls for storage.
• Assist with finance admin duties as required.

Skills

Strong communication

Microsoft Office

English & Maths (HS)

Education

High school diploma or equivalent

Tools

SAGE

SAP

Job description

Customer Service & Logistic Co-ordinator

Customer Service & Logistics Co-ordinator – Sydney, Australia (Job Ref: 26I/CSLO)

Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security, based in the UK. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment and skill of our workforce, Our staff are at the heart of everything we do and achieve.

We have an exciting new career opportunity for a Customer Service & Logistics Co-ordinator to join our ANZ team.

Location: Office based - Suite 2/4 Charles Street, Parramatta, NSW 2150, Australia.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, 9am to 5pm, Monday to Friday. However, some flexibility will be required.

Salary Offered: Base $70,000 - $75,000 per annum, plus superannuation.

What does this role involve?

This role is responsible for dealing with customer queries in a professional manner as well as ensuring all customer orders are processed and shipped accordingly. The key duties of the role are:

• Providing a high level of customer service including monitoring and answering phone and email queries, escalating any technical issues to management and our technical support team for review.
• Supporting the ANZ Sales team, preparing customer quotes, completing market research and completion of forecasting analysis
• Responsible for acknowledging and processing new orders on day of receipt, and coordinating logistics accurately to our customers
• Responsible for maintaining detailed price lists and special customer requests
• Assisting with finance admin duties as required, including invoicing, allocating payments and working with SAP / SAGE to generate reports, as well as performing credit control functions to ensure maximum recovery of outstanding payments
• Responsible for ordering and importing of products from our UK HQ, preparing commercial invoices and customs documentation as needed
• Responsible for maintaining local stock and storage conditions, completing necessary checks to ensure temperature control
• Responsible for ensuring adequate levels of office and logistics supplies is maintained
• Supporting the business manager creating and compiling daily and monthly reports, such as new business reports, and stock reports
• Maintaining a good knowledge of Randox products

Who can apply?

Essential criteria:

• English and Maths at high school level or equivalent
• Strong communication skills
• Experience with Microsoft packages such as Word, Excel and Outlook.
• Currently have the unrestricted right to work in Australia without visa sponsorship.

Desirable:

• Previous customer service experience.
• Previous logistics experience.
• Previous experience in an administration role.
• Experience working with SAGE / SAP

Downloads

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