Sydney-Based Customer Service & Logistics Coordinator

Randox Laboratories Ltd.; Sydney; On-site; AUD 70,000 - 75,000; Full time

Job summary

Randox Laboratories Ltd. is seeking a Customer Service & Logistics Co-ordinator to join our ANZ team in Sydney, Australia. This full-time, permanent role is based in office and requires a 40-hour week from 9am to 5pm, Monday to Friday with some flexibility.

The successful candidate will handle customer queries, process orders, coordinate logistics, assist with quotes, invoicing and reporting, and maintain stock and documentation in SAP/SAGE where needed.

Qualifications

• English and Maths at high school level or equivalent.
• Experience with Word, Excel and Outlook.
• Unrestricted right to work in Australia (no visa sponsorship).
• Previous administration experience.

Responsibilities

• Provide a high level of customer service via phone and email, escalating issues when needed.
• Support ANZ Sales by preparing quotes, market research and forecasting analysis.
• Acknowledge and process new orders on receipt, coordinate logistics to customers.
• Maintain price lists and handle special customer requests.
• Assist with invoicing, payments, and use SAP / SAGE for reporting; credit control as required.
• Order and import products from UK HQ; prepare invoices and customs docs.
• Maintain local stock and storage conditions; ensure temperature control.
• Keep office and logistics supplies at adequate levels.
• Assist the business manager with daily/monthly reports and stock reports.
• Maintain good knowledge of Randox products.

Skills

Customer service

Administration

Communication

Teamwork

Education

High school diploma (English & Maths)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Randox Laboratories Ltd. is seeking a Customer Service & Logistics Co-ordinator to join our ANZ team in Sydney, Australia. This full-time, permanent role is based in office and requires a 40-hour week from 9am to 5pm, Monday to Friday with some flexibility.

The successful candidate will handle customer queries, process orders, coordinate logistics, assist with quotes, invoicing and reporting, and maintain stock and documentation in SAP/SAGE where needed.