Customer Service & Online Orders Coordinator

Nipro Australia Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Nipro Australia Pty Ltd is seeking a capable Customer Service & Online Orders Coordinator at our NSW facility to streamline orders, support customers and ensure timely deliveries. You will manage online orders, respond to inquiries by phone and email, and coordinate deliveries, including hospital contracts.

The role requires strong Excel skills and meticulous stock control. You will also assist with end-of-month stock takes, reporting, and resolving stock discrepancies, while maintaining high

Qualifications

• Good Excel and spreadsheet skills.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Reliable, professional and able to work independently.
• Experience with hospital contracts, logistics or stock control is highly regarded.

Responsibilities

• Manage customer orders through our online ordering portal
• Provide excellent customer service via phone, email and online enquiries
• Coordinate and organise deliveries, including hospital contracts
• Liaise with customers and delivery drivers to ensure orders are delivered on time
• Enter, update and analyse information using Excel and Spreadsheet
• Prepare basic reports and assist with stock and order reporting
• Identify discrepancies between stock records and physical stock and help resolve them

Skills

Excel

Time management

Attention to detail

Reliability

Independent worker

Job description

Customer Service & Online Orders Coordinator

Nipro Australia Pty Ltd – St Leonards Park NSW

We are looking for an experienced, organised and reliable Customer Service person to join our team.

Key responsibilities

• Manage customer orders through our online ordering portal
• Provide excellent customer service via phone, email and online enquiries
• Coordinate and organise deliveries, including hospital contracts
• Liaise with customers and delivery drivers to ensure orders are delivered on time
• Assist with end-of-month stock-takes and inventory reconciliation
• Enter, update and analyse information using Excel and Spreadsheet
• Prepare basic reports and assist with stock and order reporting
• Identify discrepancies between stock records and physical stock and help resolve them

About you

• Good Excel and spreadsheet skills
• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• Reliable, professional and able to work independently
• Experience with hospital contracts, logistics or stock control is highly regarded