Customer Service and Logistics Coordinator

Spinifex Recruiting; Ballina Shire; On-site; AUD 60,000 - 80,000; Full time

Job summary

Southern Cross Botanicals in Knockrow, NSW, is seeking a highly organised Customer Service & Logistics Coordinator to join the team. You will manage orders from enquiry to delivery, coordinate freight and export documentation, and work closely with supply chain partners to ensure a seamless customer experience across domestic and international markets.

This role combines customer service excellence with logistics coordination and operational support, requiring strong administration and

Qualifications

• Experience in customer service, logistics or supply chain roles.
• Familiarity with export documentation and Dangerous Goods is advantageous.
• Strong admin and organisational abilities.

Responsibilities

• Manage orders from enquiry through to delivery and coordinate freight.
• Prepare export and shipping documentation and maintain tracking dashboards.
• Liaise with customers, distributors and supply chain partners to ensure DIFOT.
• Support inventory planning, order fulfilment and reporting improvements.

Skills

Customer service

Logistics coordination

Freight coordination

Administrative skills

Export documentation

Communication

Attention to detail

Job description

Southern Cross Botanicals is seeking a highly organised and customer-focused Customer Service & Logistics Coordinator to join their team in Knockrow. This is a fantastic opportunity for someone who enjoys building strong customer relationships while coordinating end-to-end logistics and ensuring orders are delivered accurately, efficiently, and compliantly across domestic and international markets.

About the Role

As the key point of contact for customers, you'll be responsible for managing orders from enquiry through to delivery, coordinating freight and export documentation, and working closely with supply chain partners to ensure a seamless customer experience. This role combines customer service excellence with logistics coordination and operational support.

Key Responsibilities

Customer Service Coordination

• Deliver exceptional customer service and respond to enquiries promptly
• Provide product pricing and freight quotations
• Resolve customer issues and escalated complex matters where required
• Build and maintain positive customer relationships

Order Processing & Documentation

• Process customer orders accurately and efficiently
• Coordinate timely order fulfilment and delivery
• Prepare export and shipping documentation
• Maintain order tracking systems and dashboards

Logistics Coordination

• Coordinate freight and transport providers
• Ensure compliance with Australian and international shipping requirements
• Manage product labelling and specialised shipping requirements, including Dangerous Goods
• Support inventory planning and dispatch activities

Communication & Reporting

• Liaise with customers, distributors, sales representatives and supply chain partners
• Participate in cross-functional operational meetings
• Generate and maintain DIFOT and operational performance reports

Process Improvement

• Update work instructions and operational procedures
• Identify opportunities to improve efficiency and service delivery
• Support freight purchasing, invoice reconciliation and customer account setup

About You

To be successful in this role, you will ideally have:

• Previous experience in customer service, logistics, supply chain, freight coordination, or a similar position
• Strong administration and organisational skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Experience with order processing and documentation management
• The ability to multitask and prioritise in a fast-paced environment
• Knowledge of export documentation or Dangerous Goods requirements will be highly regarded

What's on Offer?

• Opportunity to join an innovative and growing Australian business
• Diverse role combining customer service, logistics and operations
• Collaborative and supportive team environment
• Beautiful Northern Rivers location based in Knockrow, NSW
• Career development opportunities within a growing organisation

If you're a proactive coordinator who enjoys providing outstanding customer service while keeping logistics running smoothly, we'd love to hear from you.