Customer Service Coordinator - Hybrid Role (12-Month)

The Glen Hotel Pty; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Supportive team culture

Career development opportunities

Collaborative work environment

Hybrid work after probation

Monthly events

Job summary

Hapag-Lloyd is seeking a Customer Service Coordinator to join our Customer Service Team in Sydney. This 12-month fixed-term contract is based at our head office in Sydney CBD and offers the opportunity to support export and import bookings, documents, and customer inquiries.

You will work across the department to improve process efficiency, ensure compliance, and provide timely, professional service to internal and external customers. Hybrid work arrangements apply after probation.

Qualifications

• Open‑Minded and positive attitude required.
• Proactive customer service mentality and problem-solving mindset.
• Strong communication and teamwork skills.
• Ability to work under pressure and meet deadlines.
• Familiarity with MS Office and CRMS tools such as Salesforce or SAP.

Responsibilities

• Process customer requests accurately and professionally within the team.
• Support export and import cargo bookings, documentation and container releases.
• Ensure compliance with regulatory requirements.
• Handle enquiries related to shipments, documentation, invoices and claims.
• Follow standard operating procedures and local guidelines.
• Collaborate with colleagues to improve efficiencies and customer experience.

Skills

Positive attitude

Customer focus

Problem solving

Communication skills

Work under pressure

Team player

MS Office

English proficiency

Tools

Salesforce

SAP

Job description

Hapag-Lloyd is seeking a Customer Service Coordinator to join our Customer Service Team in Sydney. This 12-month fixed-term contract is based at our head office in Sydney CBD and offers the opportunity to support export and import bookings, documents, and customer inquiries.

You will work across the department to improve process efficiency, ensure compliance, and provide timely, professional service to internal and external customers. Hybrid work arrangements apply after probation.