Seasonal Customer Service Coordinator – Shipping (Sydney)

House; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work after probation

Career development opportunities

Supportive team environment

Monthly events

Job summary

Sydney Hapag-Lloyd in Sydney CBD is seeking a Customer Service Coordinator for a 12 month fixed term contract to join our busy Customer Service Team. Based at our Australian head office, you will help manage shipments, documentation and related tasks, ensuring accuracy and timely responses.

The role emphasizes a customer-focused, proactive approach, with opportunities to work across exports/imports and to advance CRM usage, while enjoying hybrid work arrangements after probation.

Qualifications

• Open-minded and positive attitude with a proactive mindset.
• Excellent written and verbal English communication.
• Ability to work under pressure in a team environment.
• Basic experience with CRM systems and MS Office suite.

Responsibilities

• Process customer requests accurately and efficiently within the team.
• Support exports/imports bookings, documentation and container releases.
• Ensure regulatory and internal guidelines are followed.
• Assist in resolving inquiries related to shipments, invoices and claims.

Skills

Customer focus

Communication skills

Problem solving

Initiative

Team player

MS Office

English proficiency

Tools

Salesforce

SAP

Job description

Sydney Hapag-Lloyd in Sydney CBD is seeking a Customer Service Coordinator for a 12 month fixed term contract to join our busy Customer Service Team. Based at our Australian head office, you will help manage shipments, documentation and related tasks, ensuring accuracy and timely responses.

The role emphasizes a customer-focused, proactive approach, with opportunities to work across exports/imports and to advance CRM usage, while enjoying hybrid work arrangements after probation.