Customer Service Coordinator

Hapag-Lloyd AG; Sydney; Hybrid; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Supportive team environment

Development opportunities

Collaborative work environment

Hybrid work after probation

Monthly celebrations

Job summary

Hapag-Lloyd AG is seeking a Customer Service Coordinator for a 12-month fixed term contract based in our Sydney head office. The role supports the Customer Service Team across exports and imports, handling bookings, documentation and container releases with a focus on accuracy and regulatory compliance.

You will engage with internal/external customers, resolve inquiries related to shipments, invoices and claims, and follow standard operating procedures.

Qualifications

• Open-minded and positive attitude.
• Customer focus with proactive service mentality.
• Problem-solving mindset and initiative.
• Effective communication and ability to work under pressure.
• Enthusiastic team player with a collaborative approach.
• Proficiency with MS Office or similar tools.
• Very good command of written and spoken English.

Responsibilities

• Process customer requests accurately and professionally within the team.
• Support cargo bookings, documentation and container release tasks in Export/Import.Ensure regulatory compliance in daily tasks.
• Assist in resolving inquiries from internal and external customers about shipments, invoices and claims.
• Adhere to SOPs and local guidelines for customer service coordination.

Skills

Open-minded attitude

Customer focus

Problem solving

Communication

Under pressure

Team player

MS Office

English proficiency

Tools

Salesforce

SAP

Job description

We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract. Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

• This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
• Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
• Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements.
• Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
• Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience

• Open-Minded & Positive Attitude
• Customer Focus with a proactive customer service mentality
• Problem-solving mindset
• Effective communication skills and ability to take initiative.
• Ability to work under pressure
• Enthusiast team player
• Proficiency with basic user application systems (e. g. MS Office Suite)
• Very good command of written and spoken English.

Ideal candidates would also have:

• Basic work experience in liner shipping or freight forwarding.
• Knowledge of/proficiency with specific CRMS, and user application systems (e. g. Salesforce, SAP)

Perks and Benefits include:

• Fulfilling career with a supportive team
• Continuous development opportunities
• Collaborative work environment
• Hybrid work arrangements after probation completion
• Monthly events and celebrations.

What We Offer You

Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 305 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 17,400 employees work on board, ashore or in one of our 400 offices.
We transport around 12.5 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality.
In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Perks and Benefits include:

• Fulfilling career with a supportive team
• Continuous development opportunities
• Collaborative work environment
• Hybrid work arrangements
• Monthly celebrations