Shipping & Freight Customer Service Coordinator (Hybrid)

Gpc Asia Pacific; Sydney; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid work after probation

Monthly events

Career development

Job summary

Gpc Asia Pacific is seeking a Customer Service Coordinator to join the team in Sydney for a 12-month fixed term contract. Based in our head office in Sydney CBD, the role offers an exciting opportunity to contribute to efficient customer service operations.

Responsibilities include processing customer requests, supporting export/import bookings, ensuring regulatory compliance, and resolving inquiries with a customer-focused mindset. Hybrid work arrangements may apply after probation.

Qualifications

• Open-minded and proactive attitude with customer focus.
• Strong problem-solving and initiative.
• Excellent written and spoken English.
• Ability to work under pressure and meet deadlines.
• Proficiency with MS Office and basic business software.

Responsibilities

• Process customer requests accurately and promptly within the team.
• Support export and import cargo bookings, documentation, and container releases.
• Ensure compliance with regulatory requirements.
• Handle enquiries from internal and external customers regarding shipments and claims.
• Adhere to Hapag-Lloyd SOPs and local guidelines.

Skills

Open-minded attitude

Customer focus

Problem-solving mindset

Effective communication

Working under pressure

Team player

MS Office

English proficiency

Tools

Salesforce

SAP

Job description

Gpc Asia Pacific is seeking a Customer Service Coordinator to join the team in Sydney for a 12-month fixed term contract. Based in our head office in Sydney CBD, the role offers an exciting opportunity to contribute to efficient customer service operations.

Responsibilities include processing customer requests, supporting export/import bookings, ensuring regulatory compliance, and resolving inquiries with a customer-focused mindset. Hybrid work arrangements may apply after probation.