Customer Service Coordinator

Hapag Lloyd; Sydney; Hybride; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Fulfilling career

Collaborative environment

Hybrid after probation

Monthly events

Résumé du poste

Hapag-Lloyd, based in Sydney CBD, seeks a Customer Service Coordinator for a 12-month contract. You will join the Customer Service Team and help drive efficiencies across export/import bookings, documentation and container release tasks, while ensuring regulatory compliance.

Ideal candidates bring a positive, proactive customer-service mindset, strong English, and experience with MS Office. Hybrid work arrangements are available after probation, with a supportive team and monthly events.

Qualifications

• Open-minded and positive attitude with a proactive approach.
• Customer-focused mindset and problem-solving skills.
• Strong written and spoken English with initiative to improve processes.
• Proficiency in MS Office and basic systems usage.

Responsabilités

• Process customer requests accurately and professionally within the team.
• Participate in Export/Import bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements.
• Assist in resolving inquiries related to shipments, invoices and claims.
• Follow Hapag-Lloyd SOPs and local guidelines.

Connaissances

Open-Minded

Positive Attitude

Customer Focus

Proactive mentality

Problem-solving

Effective communication

Initiative

MS Office

English Proficiency

Outils

Salesforce

SAP

Description du poste

Hapag-Lloyd moves goods around the globe with over 264 container ships. We are one of the leading liner shipping companies with more than 13,500 employees with 400 offices in 135 countries.

Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" we navigate our path forward. We are committed to climate and environmental protection, as well as human rights and social justice.

About the role: Customer Service Coordinator(12 Month Contract)

We are seeking a dedicated individual to join our Customer Service Team. Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to contribute to our dynamic team.

Responsibilities:

This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.

• Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
• Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements.
• Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
• Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and experience

• Open-Minded&PositiveAttitude
• CustomerFocuswith a proactive customerservicementality
• Problem-solvingmindset
• Effectivecommunicationskillsand ability totakeinitiative.
• Proficiency with basic userapplicationsystems(e.g. MSOffice Suite)
• VerygoodcommandofwrittenandspokenEnglish.

Ideal candidates would also have:

• Knowledge of/proficiency with specific CRMS, and userapplicationsystems (e.g. Salesforce, SAP)

Perks and Benefits include:

• Fulfilling career with a supportive team
• Collaborative work environment
• Hybrid work arrangementsafter probation completion
• Monthly events and celebrations.

Closing date for applications is 6th November 2026.

Due to high interest for positions and limited capacity in the HR team, only short-listed candidates will be contacted.

Application will be treated with strict confidence.