Customer Service Coordinator

Hapag-Lloyd AG; Sydney; Hybrid; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Hybrid work arrangements

Collaborative work environment

Monthly events and celebrations

Fulfilling career with a supportive团队

Job summary

Hapag-Lloyd AG in Sydney CBD is seeking a Customer Service Coordinator for a 12-month fixed term contract to join our busy Customer Service Team. The role sits in our Australian head office and offers a dynamic environment with opportunities to contribute across Export and Import cargo bookings, documentation and container release tasks.

You will process customer requests with accuracy, follow company SOPs, and maintain a customer-focused, proactive approach while communicating effectively in

Qualifications

• Experience with customer service in shipping or freight desirable.
• Able to follow SOPs and guidelines.
• Proactive and customer-focused approach.
• Knowledge of regulatory requirements in logistics.

Responsibilities

• Process customer requests accurately and professionally within the CS team.
• Participate in Export and Import cargo bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements and SOPs.
• Resolve inquiries for internal and external customers related to shipment, documentation, invoices and claims.

Skills

Open-minded

Customer focus

Problem solving

Communication skills

Work under pressure

MS Office proficiency

English proficiency

Tools

Salesforce

SAP

MS Office Suite

CRM systems

Job description

We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract.
Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

Responsibilities

• This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
• Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
• Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements.
• Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
• Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience

• Open-Minded & Positive Attitude
• Customer Focus with a proactive customer service mentality
• Problem-solving mindset
• Effective communication skills and ability to take initiative.
• Ability to work under pressure
• Proficiency with basic user application systems (e.g. MS Office Suite)
• Very good command of written and spoken English.

Ideal candidates would also have:

• Basic work experience in liner shipping or freight forwarding.
• Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)

Perks and Benefits include:

• Fulfilling career with a supportive team
• Collaborative work environment
• Hybrid work arrangements after probation completion
• Monthly events and celebrations.

About the Team

Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 305 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 17,400 employees work on board, ashore or in one of our 400 offices.

Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 305 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 17,400 employees work on board, ashore or in one of our 400 offices.
Together, we transport around 12.5 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.
Perks and Benefits include:

• Fulfilling career with a supportive team
• Continuous development opportunities
• Collaborative work environment
• Hybrid work arrangements
• Monthly celebrations