CUSTOMER SERVICE AUTOMOTIVE SMASH REPAIRS

Narellan Smash Repairs; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training in automotive software

Supportive team environment

Job summary

Narellan Smash Repairs is seeking a proactive Front Office & Customer Service Coordinator to join its busy automotive smash repairs team in Sydney NSW. You will be the first point of contact for customers, handling inquiries, bookings and general administration to keep daily operations running smoothly.

In this role you will coordinate appointments, assist with insurance documentation, and work closely with the workshop and management to deliver a professional customer experience.

Qualifications

• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Confident managing multiple tasks and priorities.
• Professional telephone manner.
• Proficient in Microsoft Word, Excel and Outlook.
• Experience in administration, reception or customer service preferred.
• Experience in automotive smash repairs, insurance claims or a similar industry highly regarded but not essential.
• Thrive in a fast paced environment.

Responsibilities

• Manage front office operations and customer enquiries.
• Greet customers and provide friendly, professional service.
• Answer phone calls, emails and customer enquiries.
• Coordinate vehicle bookings, appointments and scheduling.
• Manage rescheduling and cancellations as required.
• Assist with insurance claims, documentation and communication with insurers.
• Follow up with customers regarding repairs, bookings and job progress.
• Maintain accurate records and update specialized automotive management software.
• Liaise with workshop staff and management to coordinate workflow.
• Ensure customer information and job documentation are complete and up to date.
• Perform general administration, filing, scanning and data entry.
• Identify and assist with improving front office processes and efficiency.
• Communicate with internal team , insurance companies / customers.

Skills

Communication skills

Organizational skills

Multi-tasking

Proactive

Telephone manner

MS Office

Tools

MS Word

Excel

Outlook

Job description

CUSTOMER SERVICE AUTOMOTIVE SMASH REPAIRS

Front Office & Customer Service Coordinator
Automotive Smash Repairs | Narellan, NSW

About Us

We are a busy, well-established automotive smash repair business with over 35 years of experience in the automotive industry.

We are looking for a proactive, organized and customer-focused individual to join our team as a Front Office & Customer Service Coordinator.

This is a key role within our business, combining customer service, administration and job coordination to ensure our daily operations run smoothly.

You will be the first point of contact for our customers and work closely with our workshop and management team to deliver an efficient and professional customer experience.

Key Responsibilities

• Manage front office operations and customer enquiries
• Greet customers and provide friendly, professional service
• Answer phone calls, emails and customer enquiries
• Coordinate vehicle bookings, appointments and scheduling
• Manage rescheduling and cancellations as required
• Assist with insurance claims, documentation and communication with insurers
• Follow up with customers regarding repairs, bookings and job progress
• Maintain accurate records and update specialized automotive management software
• Liaise with workshop staff and management to coordinate workflow
• Ensure customer information and job documentation are complete and up to date
• Perform general administration, filing, scanning and data entry
• Identify and assist with improving front office processes and efficiency
• Communicate with internal team , insurance companies / customers

About You

• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Confident managing multiple tasks and priorities
• Proactive, reliable and able to take initiative
• Professional and friendly telephone manner
• Proficient in Microsoft Word, Excel and Outlook
• Comfortable learning new software and systems
• Previous experience in administration, reception or customer service preferred
• Experience in automotive smash repairs, insurance claims or a similar industry highly regarded but not essential
• Thrive in a fast paced environment

What We Offer

• Join a respected and established local business
• Friendly, supportive and professional working environment
• Training in specialized automotive software and processes
• A varied role with opportunities to take ownership of responsibilities
• Long-term stability and opportunities for professional development

We are looking for someone who enjoys working in a busy environment, takes pride in their work and can become a valued member of our team.