Auto Repair Front Desk & Admin Coordinator

MK Smash Repairs; Sydney; On-site; AUD 52,000 - 70,000; Full time

Job summary

MK Smash Repairs in Rydalmere, NSW, is seeking an organised Office Administrator / Receptionist to support the busy workshop and provide professional customer service. The role includes answering calls, scheduling repairs, keeping clients informed and coordinating with insurers and suppliers.

The candidate should have prior admin or reception experience, a friendly phone manner, strong organisational skills, and comfort with Microsoft Office. Automotive experience is a plus.

Qualifications

• Experience in administration, reception or customer service.
• Friendly, professional phone manner and clear communication.
• Strong organisation, attention to detail, and ability to multitask.
• Confident with computers, email and Microsoft Office.
• Reliable and able to work independently and in a team.
• Experience in smash repairs, auto dealerships or insurance claims is an advantage.

Responsibilities

• Answering phone calls and emails and welcoming customers.
• Scheduling vehicle assessments, repair bookings and collections.
• Keeping customers informed about their vehicle’s repair progress.
• Liaising with insurance companies, assessors and suppliers.
• Creating and updating job files, entering information and scanning documents.
• Assisting with invoicing, payments and general office administration.
• Working closely with the workshop team to keep bookings and paperwork organised.

Skills

Phone & email handling

Customer service

Organisation

MS Office

Communication

Tools

iBodyshop

Microsoft Office

Job description

MK Smash Repairs in Rydalmere, NSW, is seeking an organised Office Administrator / Receptionist to support the busy workshop and provide professional customer service. The role includes answering calls, scheduling repairs, keeping clients informed and coordinating with insurers and suppliers.

The candidate should have prior admin or reception experience, a friendly phone manner, strong organisational skills, and comfort with Microsoft Office. Automotive experience is a plus.