Front Office Coordinator — Automotive Smash Repairs

Narellan Smash Repairs; Sydney; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Training in automotive software

Supportive team environment

Résumé du poste

Narellan Smash Repairs is seeking a proactive Front Office & Customer Service Coordinator to join its busy automotive smash repairs team in Sydney NSW. You will be the first point of contact for customers, handling inquiries, bookings and general administration to keep daily operations running smoothly.

In this role you will coordinate appointments, assist with insurance documentation, and work closely with the workshop and management to deliver a professional customer experience.

Qualifications

• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Confident managing multiple tasks and priorities.
• Professional telephone manner.
• Proficient in Microsoft Word, Excel and Outlook.
• Experience in administration, reception or customer service preferred.
• Experience in automotive smash repairs, insurance claims or a similar industry highly regarded but not essential.
• Thrive in a fast paced environment.

Responsabilités

• Manage front office operations and customer enquiries.
• Greet customers and provide friendly, professional service.
• Answer phone calls, emails and customer enquiries.
• Coordinate vehicle bookings, appointments and scheduling.
• Manage rescheduling and cancellations as required.
• Assist with insurance claims, documentation and communication with insurers.
• Follow up with customers regarding repairs, bookings and job progress.
• Maintain accurate records and update specialized automotive management software.
• Liaise with workshop staff and management to coordinate workflow.
• Ensure customer information and job documentation are complete and up to date.
• Perform general administration, filing, scanning and data entry.
• Identify and assist with improving front office processes and efficiency.
• Communicate with internal team , insurance companies / customers.

Connaissances

Communication skills

Organizational skills

Multi-tasking

Proactive

Telephone manner

MS Office

Outils

MS Word

Excel

Outlook

Description du poste

Narellan Smash Repairs is seeking a proactive Front Office & Customer Service Coordinator to join its busy automotive smash repairs team in Sydney NSW. You will be the first point of contact for customers, handling inquiries, bookings and general administration to keep daily operations running smoothly.

In this role you will coordinate appointments, assist with insurance documentation, and work closely with the workshop and management to deliver a professional customer experience.