Front Office & Customer Service Coordinator - Auto Smash

Narellan Smash Repairs; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Narellan Smash Repairs in Sydney, NSW, invites a proactive Front Office & Customer Service Coordinator to join our busy automotive smash repair team. You will be the first contact for customers, manage front desk duties, coordinate vehicle bookings, and liaise with the workshop and management to ensure a smooth, professional customer experience.

The role suits someone highly organized with excellent communication, capable of handling multiple tasks, learning new software, and supporting

Qualifications

• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Confident managing multiple tasks and priorities.
• Proactive, reliable and able to take initiative.
• Professional and friendly telephone manner.
• Proficient in Microsoft Word, Excel and Outlook.
• Comfortable learning new software and systems.
• Previous experience in administration, reception or customer service preferred.
• Experience in automotive smash repairs, insurance claims or a similar industry highly regarded but not essential.
• Thrive in a fast paced environment.

Responsibilities

• Manage front office operations and customer enquiries
• Greet customers and provide friendly, professional service
• Answer phone calls, emails and customer enquiries
• Coordinate vehicle bookings, appointments and scheduling
• Manage rescheduling and cancellations as required
• Assist with insurance claims, documentation and communication with insurers
• Follow up with customers regarding repairs, bookings and job progress
• Maintain accurate records and update specialized automotive management software
• Liaise with workshop staff and management to coordinate workflow
• Ensure customer information and job documentation are complete and up to date
• Perform general administration, filing, scanning and data entry
• Identify and assist with improving front office processes and efficiency
• Communicate with internal team , insurance companies / customers

Skills

Customer service

Multitasking

Attention to detail

Communication

Tools

Microsoft Word

Excel

Outlook

Job description

Narellan Smash Repairs in Sydney, NSW, invites a proactive Front Office & Customer Service Coordinator to join our busy automotive smash repair team. You will be the first contact for customers, manage front desk duties, coordinate vehicle bookings, and liaise with the workshop and management to ensure a smooth, professional customer experience.

The role suits someone highly organized with excellent communication, capable of handling multiple tasks, learning new software, and supporting