CUSTOMER SERVICE

Narellan Smash Repairs; Sydney; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Narellan Smash Repairs in Sydney, NSW, invites a proactive Front Office & Customer Service Coordinator to join our busy automotive smash repair team. You will be the first contact for customers, manage front desk duties, coordinate vehicle bookings, and liaise with the workshop and management to ensure a smooth, professional customer experience.

The role suits someone highly organized with excellent communication, capable of handling multiple tasks, learning new software, and supporting

Formación

• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Confident managing multiple tasks and priorities.
• Proactive, reliable and able to take initiative.
• Professional and friendly telephone manner.
• Proficient in Microsoft Word, Excel and Outlook.
• Comfortable learning new software and systems.
• Previous experience in administration, reception or customer service preferred.
• Experience in automotive smash repairs, insurance claims or a similar industry highly regarded but not essential.
• Thrive in a fast paced environment.

Responsabilidades

• Manage front office operations and customer enquiries
• Greet customers and provide friendly, professional service
• Answer phone calls, emails and customer enquiries
• Coordinate vehicle bookings, appointments and scheduling
• Manage rescheduling and cancellations as required
• Assist with insurance claims, documentation and communication with insurers
• Follow up with customers regarding repairs, bookings and job progress
• Maintain accurate records and update specialized automotive management software
• Liaise with workshop staff and management to coordinate workflow
• Ensure customer information and job documentation are complete and up to date
• Perform general administration, filing, scanning and data entry
• Identify and assist with improving front office processes and efficiency
• Communicate with internal team , insurance companies / customers

Conocimientos

Customer service

Multitasking

Attention to detail

Communication

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

Front Office & Customer Service Coordinator

Automotive Smash Repairs | Narellan, NSW

About Us

We are a busy, well-established automotive smash repair business with over 35 years of experience in the automotive industry.

We are looking for a proactive, organized and customer-focused individual to join our team as a Front Office & Customer Service Coordinator.

This is a key role within our business, combining customer service, administration and job coordination to ensure our daily operations run smoothly.

You will be the first point of contact for our customers and work closely with our workshop and management team to deliver an efficient and professional customer experience.

Key Responsibilities

• Manage front office operations and customer enquiries
• Greet customers and provide friendly, professional service
• Answer phone calls, emails and customer enquiries
• Coordinate vehicle bookings, appointments and scheduling
• Manage rescheduling and cancellations as required
• Assist with insurance claims, documentation and communication with insurers
• Follow up with customers regarding repairs, bookings and job progress
• Maintain accurate records and update specialized automotive management software
• Liaise with workshop staff and management to coordinate workflow
• Ensure customer information and job documentation are complete and up to date
• Perform general administration, filing, scanning and data entry
• Identify and assist with improving front office processes and efficiency
• Communicate with internal team , insurance companies / customers

About You

• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Confident managing multiple tasks and priorities
• Proactive, reliable and able to take initiative
• Professional and friendly telephone manner
• Proficient in Microsoft Word, Excel and Outlook
• Comfortable learning new software and systems
• Previous experience in administration, reception or customer service preferred
• Experience in automotive smash repairs, insurance claims or a similar industry highly regarded but not essential
• Thrive in a fast paced environment

What We Offer

• Join a respected and established local business
• Friendly, supportive and professional working environment
• Training in specialized automotive software and processes
• A varied role with opportunities to take ownership of responsibilities
• Long-term stability and opportunities for professional development

We are looking for someone who enjoys working in a busy environment, takes pride in their work and can become a valued member of our team.