Administration / Office Coordinator – Smash Repair Industry

Beau Murphy's Panel and Paint; Rockhampton Regional; On-site; AUD 55,000 - 65,000; Full time

Job summary

Beau Murphy's Panel and Paint in Rockhampton, QLD is seeking an organised, motivated Administration / Office Coordinator to support busy smash repair operations. You will handle front-desk duties, customer communications, paperwork and invoicing within a fast-paced workshop environment.

The role requires strong organisational skills, attention to detail and the ability to multitask while delivering excellent service to customers, insurers and suppliers.

Qualifications

• Previous experience in administration, reception or office coordination.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise workloads and meet deadlines.
• Good computer skills using Microsoft Office and business software.
• Professional, reliable and solutions-focused approach.
• Experience in the smash repair, automotive, insurance or accident repair industry will be highly regarded.

Responsibilities

• Answering incoming phone calls and responding to customer enquiries.
• Greeting customers and providing professional, friendly service.
• Managing emails, appointments and general office correspondence.
• Opening and maintaining repair job files and customer records.
• Assisting with insurance claims, repair authorisations and supporting documentation.
• Updating job management systems and maintaining accurate records.
• Assisting with invoicing, purchase orders and general accounts administration.
• Liaising with insurance companies, assessors, suppliers and customers.
• Monitoring repair progress and keeping customers informed of job status.
• Supporting management and the workshop team with day-to-day administrative tasks.
• Maintaining an organised, efficient and professional office environment.

Skills

Administration

Reception experience

Office coordination

Customer service

Organisational skills

Multitasking

Deadline management

Teamwork

Professional attitude

Tools

Microsoft Office

Job description

Administration / Office Coordinator – Smash Repair Industry

Beau Murphy's Panel and Paint – Rockhampton QLD

Are you an organised, motivated and customer-focused administrator looking for a new opportunity in the automotive industry?

We are seeking a reliable and proactive Administration / Office Coordinator to join our busy smash repair business. This is a key role within our workshop, helping keep daily operations running smoothly while delivering excellent service to our customers, insurance partners and suppliers.

If you enjoy a fast-paced environment, have great attention to detail and can juggle multiple tasks without losing sight of the bigger picture, we would love to hear from you!

Join Our Team!

About the Role

Working closely with management and the workshop team, you will be responsible for a variety of administrative and customer service duties, including:

• Answering incoming phone calls and responding to customer enquiries.
• Greeting customers and providing professional, friendly service.
• Managing emails, appointments and general office correspondence.
• Opening and maintaining repair job files and customer records.
• Assisting with insurance claims, repair authorisations and supporting documentation.
• Updating job management systems and maintaining accurate records.
• Assisting with invoicing, purchase orders and general accounts administration.
• Liaising with insurance companies, assessors, suppliers and customers.
• Monitoring repair progress and keeping customers informed of job status.
• Supporting management and the workshop team with day-to-day administrative tasks.
• Maintaining an organised, efficient and professional office environment.

About You

To be successful in this role, you will have:

• Previous experience in administration, reception or office coordination.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• The ability to multitask, prioritise workloads and meet deadlines.
• Good computer skills and confidence using Microsoft Office and business software.
• A positive attitude and the ability to work both independently and as part of a team.
• A professional, reliable and solutions-focused approach.

Experience in the smash repair, automotive, insurance or accident repair industry will be highly regarded, particularly familiarity with insurance claims, repair bookings and workshop management systems.

What We Offer

• A stable, full-time opportunity within an established smash repair business.
• A friendly and supportive team environment.
• A varied role where no two days are the same.
• The opportunity to develop your skills and industry knowledge.
• Competitive remuneration based on experience.
• The chance to play an important role in the success of our business.