Customer Service Associate - Fast-Paced Orders & Support

Tridon; Sydney; On-site; AUD 52,000 - 70,000; Full time

Job summary

Tridon Australia is seeking a friendly Customer Service representative for our busy call centre in Sydney. You will handle customer calls, process orders, and provide accurate information to support speedy service.

Ideal candidates have proven experience in customer service or a call centre, strong communication and typing skills, and the ability to multitask in a fast-paced environment while maintaining professionalism.

Qualifications

• Previous experience in customer service or call centre in a dynamic office environment.
• Ability to understand customer needs and respond professionally.
• Australian work rights required.

Responsibilities

• Answer customer telephone calls and address requests.
• Enter orders received by phone, email or other electronic means into the system.
• Use intermediate computer skills for order entry and system use.
• Clarify questions with customers about orders.
• Prepare order responses for EDI orders in the computer application.
• Resolve customer inquiries or refer to the relevant department.

Skills

Customer service

Call centre

Communication

Typing

Time management

Tools

CRM software

EDI

Microsoft Office

Job description

Tridon Australia is seeking a friendly Customer Service representative for our busy call centre in Sydney. You will handle customer calls, process orders, and provide accurate information to support speedy service.

Ideal candidates have proven experience in customer service or a call centre, strong communication and typing skills, and the ability to multitask in a fast-paced environment while maintaining professionalism.