Client Success & Order Support Specialist

Manpower, Inc.; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

ManpowerGroup Australia is seeking a proactive Customer Service Representative to deliver outstanding service across multiple channels. You will handle enquiries, process orders, and maintain records while collaborating with warehouse, sales, and IT teams to ensure smooth operations.

The role emphasizes accuracy, responsiveness, and a customer-first approach in a fast-paced environment. Previous healthcare, pharmaceutical, or FMCG exposure is advantageous, and a positive, team-oriented attitude

Qualifications

• Minimum one year in a customer service role.
• Excellent verbal and written communication.
• Strong computer literacy; quick to learn new systems.
• High attention to detail and accurate data entry.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide exceptional customer service across phone, email, and online channels.
• Process customer orders and related documents accurately and efficiently.
• Review and validate orders before ERP entry.
• Resolve issues promptly; aim for first-contact resolution.
• Maintain and update customer records.
• Liaise with internal teams (warehouse, sales, IT) to support customers.

Skills

Customer service experience

Verbal communication

Written communication

Computer literacy

Data entry

Time management

Multitasking

Teamwork

Education

Customer service qualification

Tools

ERP software

Order management systems

Job description

ManpowerGroup Australia is seeking a proactive Customer Service Representative to deliver outstanding service across multiple channels. You will handle enquiries, process orders, and maintain records while collaborating with warehouse, sales, and IT teams to ensure smooth operations.

The role emphasizes accuracy, responsiveness, and a customer-first approach in a fast-paced environment. Previous healthcare, pharmaceutical, or FMCG exposure is advantageous, and a positive, team-oriented attitude