Customer Service Specialist — Building & Trade Supplies

Specialised Stud Systems; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Supportive team

Career growth

Varied role with customer interaction

Job summary

Faststud is seeking a customer-focused Service Specialist to support over-the-counter and phone inquiries in our Smithfield location. You will handle orders, provide product guidance, and coordinate deliveries and pickups within a friendly team.

The role suits a background in hardware retail or trade supplies, with strong communication skills and a proactive approach to helping customers. Full-time on-site position in Sydney's sector.

Qualifications

• Experience in hardware retail, building supplies, timber, or trade-related retail environments.
• Strong customer service and communication skills.
• Experience handling both in-person and phone-based sales enquiries.
• Good computer skills and confidence learning new systems.
• High attention to detail when entering orders and processing customer information.
• Positive attitude and genuine desire to help customers.

Responsibilities

• Assist customers in person, over the phone and via email.
• Provide product information and recommendations.
• Process sales orders and quotations accurately.
• Enter and manage orders using computer systems.
• Assist with planning customer collections and delivery schedules.
• Liaise with warehouse and delivery teams to meet customer requirements.
• Resolve customer enquiries and provide exceptional service throughout the sales process.
• Support the wider team to achieve service and sales targets.

Skills

Customer service

Communication skills

Face-to-face sales

Phone sales

Computer skills

Attention to detail

Positive attitude

Job description

Faststud is seeking a customer-focused Service Specialist to support over-the-counter and phone inquiries in our Smithfield location. You will handle orders, provide product guidance, and coordinate deliveries and pickups within a friendly team.

The role suits a background in hardware retail or trade supplies, with strong communication skills and a proactive approach to helping customers. Full-time on-site position in Sydney's sector.