Customer Service Supervisor - Drakes Supermarkets

Drakes Supermarkets; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding & progression

Retail management qualifications

Vehicle leasing

Job summary

Drakes Hallett Cove store is seeking a motivated and hardworking leader to join and help lead the Customer Service department. Reporting directly to the Customer Service Manager, you will manage a small team, create rosters, generate orders, and complete stock takes to ensure smooth store operations.

In a highly competitive supermarket environment, you will demonstrate strong communication, the ability to supervise staff, and a hands-on approach, while delivering outstanding customer service and

Qualifications

• Experience leading a customer service team in a retail environment.
• Ability to supervise staff and manage rosters effectively.
• Strong communication and customer service focus.
• Hands-on approach with a commitment to safety and accuracy.

Responsibilities

• Lead the Customer Service team and drive service excellence.
• Create rosters and manage scheduling for the store.
• Generate stock orders and oversee stock takes.
• Support store operations and ensure health and safety standards.
• Collaborate with management to improve procedures and customer experience.

Skills

Customer service

Leadership

Roster planning

Stock management

Communication

Job description

Drakes Hallett Cove

Exciting Career Opportunity

• Attractive remuneration and 10% in-store discount for you and your family
• Permanent full-time position
• Full on-the-job training and support provided

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we've grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we're committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Hallett Cove store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards