Customer Service Assistant Manager 3IC

Drake Supermarkets Pty Ltd; City of Mitcham; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

10% family discount

Discounted gym memberships

Company funded qualifications

Vehicle leasing opportunities

Job summary

Drake Supermarkets Pty Ltd is looking for a motivated leader for the Customer Service department at their Blackwood store. You will oversee a small team, create rosters, generate orders, and handle stock takes.

This role offers an attractive remuneration package, along with opportunities for training and career progression. With more than 5,500 team members nationally, you will be part of a diverse and supportive work culture that values customer service excellence.

Qualifications

• Desire for customer service experience is preferred but not essential.
• Ability to supervise team members.
• Passion for customer service with a very hands-on approach.
• Commitment to work health and safety standards.

Responsibilities

• Manage a small team in the Customer Service department.
• Create rosters and generate orders.
• Complete stock takes and additional related tasks.

Skills

Customer service experience

Team supervision

Excellent communication

Hands-on approach

Merchandising flair

Job description

• Attractive remuneration + 10% company discount for you and your family
• Full on-the-job training and support provided
• Opportunity for career progression

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Blackwood store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!