Customer Service Assistant Manager

Drake Supermarkets Pty Ltd; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Corporate benefits

Onboarding and progression

Job summary

Drakes Supermarkets Pty Ltd is seeking a motivated Store Leader for our Hallett Cove location. The role focuses on guiding the Customer Service team, ensuring smooth day-to-day operations and a top-tier customer experience.

You will roster staff, assist with stock orders, and contribute to a supportive store culture. The successful candidate will bring leadership, strong communication, and a hands-on approach to driving service excellence while adhering to safety standards.

Qualifications

• Customer service experience is desirable.
• Ability to supervise team members.
• Excellent communication skills.
• Hands-on leadership approach.
• Merchandising flair and customer focus.
• Commitment to work health and safety standards.

Responsibilities

• Manage a small Customer Service team.
• Create rosters for the team.
• Generate stock orders and oversee stock takes.
• Support the Customer Service Manager with daily operations.
• Maintain high standards of customer service and store presentation.

Skills

Customer service

Team supervision

Communication skills

Hands-on leadership

Merchandising flair

Work health & safety

Tools

Retail management qualifications

First aid qualifications

Job description

Exciting Career Opportunity

• Attractive remuneration and 10% in-store discount for you and your family
• Permanent full-time position
• Full on-the-job training and support provided

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Hallett Cove store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards