Customer Service Assistant Manager

Drakes Supermarkets; City of Marion; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Family discount

Gym membership discounts

Health insurance

Career progression

On-the-job training

First aid qualifications

Vehicle leasing

Job summary

Drakes Supermarkets in Hallett Cove is seeking a motivated leader to head the Customer Service department. You will supervise a small team, create rosters, generate orders and help with stock takes in a busy supermarket setting.

The role offers permanent full-time employment with on-the-job training, and a strong focus on customer service excellence within a supportive team environment.

Qualifications

• Customer service experience is desirable.
• Experience supervising a small team.
• Hands-on approach with strong communication.
• Commitment to work health and safety standards.

Responsibilities

• Supervise customer service team and deliver service standards.
• Create staff rosters and manage shift coverage.
• Process orders and monitor stock levels to prevent shortages.
• Drive customer satisfaction and support merchandising and store presentation.

Skills

Customer service

Team leadership

Roster planning

Stock control

Communication

Job description

Exciting Career Opportunity

• Attractive remuneration and 10% in-store discount for you and your family
• Permanent full-time position
• Full on-the-job training and support provided

• Attractive remuneration and 10% in-store discount for you and your family
• Permanent full-time position
• Full on-the-job training and support provided

About Us

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What We Offer You

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About This Opportunity

Our Hallett Cove store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!