Customer Service & Administration Specialist

KONE; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

KONE Doors Business is seeking a Customer Service Administrator to join our team based in Mascot, Sydney NSW. You will support the sales team and supervisors with administrative tasks, ensuring timely and efficient service to internal and external customers.

Responsibilities include liaising between offshore teams and customers, processing requests, handling contract administration and PO management, and maintaining accurate customer data.

Qualifications

• Minimum 2+ years’ experience in a fast-paced customer service environment.
• High attention to detail with the ability to follow established procedures.
• Excellent communication and interpersonal skills with the ability to engage and collaborate with stakeholders.
• Strong organizational skills with the ability to multitask and prioritize tasks to meet deadlines.
• Proficiency in Microsoft Office Suite; SAP/Salesforce experience is advantageous.

Responsibilities

• Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution.
• Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required.
• Provide support with contract administration and purchase order management.
• Take full ownership of customer queries, ensuring timely follow-up and successful resolution.
• Maintain and update customer data, ensuring accuracy through changes and corrections.
• Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date.

Skills

Excellent communication

Strong organizational skills

Attention to detail

Multitasking

Tools

Microsoft Office

SAP

Salesforce

Job description

KONE Doors Business is seeking a Customer Service Administrator to join our team based in Mascot, Sydney NSW. You will support the sales team and supervisors with administrative tasks, ensuring timely and efficient service to internal and external customers.

Responsibilities include liaising between offshore teams and customers, processing requests, handling contract administration and PO management, and maintaining accurate customer data.