Service Operations Administrator

KONE; Sydney; On-site; AUD 65,000 - 76,000; Full time

Benefits offered by this job

Career progression

Learning & development programs

Fitness Passport

Perkbox benefits platform

Novated Leasing

Job summary

KONE seeks a highly organized Service Operations Administrator in Sydney to join the Service team and support the rollout of a new service system, centralising key administrative processes and boosting efficiency across the business.

You will coordinate maintenance plans, manage work orders, and act as a junction between Customer Service, Field Teams and other stakeholders, ensuring accurate records and timely responses.

Qualifications

• Previous administration or operations support experience.
• Experience in service/maintenance business preferred.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Comfort working with multiple systems and databases.
• Proficient in Microsoft Office.

Responsibilities

• Provide day-to-day administrative support to Service Managers and Supervisors.
• Coordinate updates and changes to maintenance plans and service schedules within the new system.
• Act as a key coordination point between Customer Service, Field Teams, and other internal stakeholders.
• Support service operations by managing work orders, service-related documentation, and administrative processes.
• Take ownership of customer enquiries and coordinate responses with internal stakeholders.
• Assist with inspection administration, including processing reports, coordinating follow-up actions, and tracking outcomes.
• Prepare reports and maintain accurate customer and service information.
• Support continuous improvement initiatives associated with new systems and ways of working.

Skills

Time management

Communication

Attention to detail

MS Office

Tools

SAP

Salesforce

Field Service Management

Job description

At KONE, our purpose is to shape the future of cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions.

We're looking for a highly organised Service Operations Administrator to join our Service team and play a pivotal role in this journey.

As KONE continues to evolve its service delivery model, we're implementing, a new system and way of working that will streamline how service operations are planned, coordinated, and delivered.

This role will be instrumental in supporting that transformation by centralising key administrative processes and helping ensure operational efficiency across the business.

What you will be doing

• Provide day-to-day administrative support to Service Managers and Supervisors.

• Coordinate updates and changes to maintenance plans and service schedules within the new system.

• Act as a key coordination point between Customer Service, Field Teams, and other internal stakeholders.

• Support service operations by managing work orders, service-related documentation, and administrative processes.

• Take ownership of customer enquiries and coordinate responses with internal stakeholders.

• Assist with inspection administration, including processing reports, coordinating follow-up actions, and tracking outcomes.

• Prepare reports and maintain accurate customer and service information.

• Support continuous improvement initiatives associated with new systems and ways of working.

What are we looking for?

• Previous administration, operations support, customer service, or service coordination experience.

• Experience working in a service/ maintenance business preferred

• Strong organisational and time management skills.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy.

• Confidence working across multiple systems and databases.

• Strong Microsoft Office skills.

• Experience with SAP, Salesforce, Field Service Management systems, or similar platforms will be highly regarded.

• The ability to work collaboratively with a variety of stakeholders.

Why Join KONE?

• Career progression opportunities within a global organisation

• Grow with comprehensive learning and development programs covering a wide range of professional skills

• Fitness Passport access - Enjoy heavily discounted memberships for you and your family across gyms, aquatic centres, and fitness facilities nationwide.

• Perkbox benefits platform - Access flexible perks, discounts, and cashback offers across 1,000+ retailers, services, and lifestyle brands.

• Novated Leasing, ability to purchase leave, extra super and a car space

At KONE, innovation goes somewhere. We invest in our people, prioritise safety, and create opportunities for talented professionals to build rewarding careers while delivering exceptional outcomes for our customers.

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE. We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html