Customer Service Administrator - KONE Doors Business

KONE; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

KONE Doors Business is seeking a Customer Service Administrator in Mascot, Sydney, to join a dynamic team dedicated to delivering exceptional service to internal and external customers. You will support the sales team and supervisors with administrative tasks to maximise customer engagement.

You will act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution while managing contract administration and data accuracy.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication and interpersonal skills.
• Excellent organisational ability and attention to detail.
• Ability to multitask and prioritise to meet deadlines.
• Proficient with Microsoft Office Suite; SAP/Salesforce experience is a bonus.

Responsibilities

• Act as liaison between offshore team and customers to ensure clear communication and issue resolution.
• Process customer requests promptly; coordinate invoice cancellations and credit notes with billing.
• Support contract administration and purchase order management.
• Own customer queries with timely follow-up and resolution.
• Maintain and update customer data ensuring accuracy.
• Manage safety compliance and site access documentation for personnel.

Skills

Communication

Organisational skills

Attention to detail

Multitasking

Microsoft Office

Tools

SAP

Salesforce

Job description

Customer Service Administrator - KONE Doors Business

• Join a global organisation with a strong focus on training, safety and quality

Join a supportive, high performing team in Mascot

KONE Doors Business is looking for a committed Customer Service Administrator to join our dynamic team based in Mascot, Sydney NSW.

Our Customer Service Team is committed to delivering an exceptional service to our internal and external customers, ensuring timely and efficient support. You will provide administrative support to the sales team and supervisors, enabling them to maximise the time they spend with our customers.

What will you be doing?

• Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution
• Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required
• Provide support with contract administration and purchase order management
• Take full ownership of customer queries, ensuring timely follow-up and successful resolution
• Maintain and update customer data, ensuring accuracy through changes and corrections
• Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date

What are we looking for?

• Minimum of 2+ years' experience in a fast-paced customer service environment
• High attention to detail, with the ability to follow established procedures and guidelines
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders
• Strong organisational skills with the ability to multitask and prioritise tasks to meet deadlines
• Solid computer literacy, including proficiency in the Microsoft Office Suite
• Experience with SAP and Salesforce systems is advantageous, but not essential

Note: Applicants must either be a permanent resident or citizen of Australia or a citizen New Zealand to apply for this position.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.