Customer Service Administrator | Billing & Contract Support

Kone México; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great benefits and remuneration

Free Parking & Gym access onsite

Job summary

KONE Doors Business in Mascot, Sydney NSW is seeking a committed Customer Service Administrator to join our dynamic team. You will support the sales team and supervisors by handling administrative tasks and ensuring timely communication with customers.

In this role you will act as the liaison between the offshore team and customers, process requests, manage contracts and purchase orders, and maintain accurate customer data while upholding safety and site access documentation.

Qualifications

• Minimum of 2+ years’ experience in a fast-paced customer service environment.
• Passion for delivering exceptional customer service and enhancing customer experience.
• High attention to detail, with the ability to follow established procedures and guidelines.
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders.
• Strong organisational skills with the ability to multitask and prioritise tasks to meet deadlines.
• Solid computer literacy, including proficiency in the Microsoft Office Suite.
• Experience with SAP and Salesforce systems is advantageous, but not essential.

Responsibilities

• Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution
• Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required
• Provide support with contract administration and purchase order management
• Take full ownership of customer queries, ensuring timely follow-up and successful resolution
• Maintain and update customer data, ensuring accuracy through changes and corrections
• Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date

Skills

Customer service

Communication

Attention to detail

Organisational skills

Microsoft Office

Multitasking

Tools

SAP

Salesforce

Job description

KONE Doors Business in Mascot, Sydney NSW is seeking a committed Customer Service Administrator to join our dynamic team. You will support the sales team and supervisors by handling administrative tasks and ensuring timely communication with customers.

In this role you will act as the liaison between the offshore team and customers, process requests, manage contracts and purchase orders, and maintain accurate customer data while upholding safety and site access documentation.