Remote-Eligible Parts & Order Management Specialist

Konecranes; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Base salary based on experience

Work from home one day per week after

15% KPI bonus

Employee Share Scheme

Discounts via MyKonecranes Rewards

Training opportunities

Job summary

Konecranes is seeking a Parts Customer Service & Order Management Coordinator in Sydney. You will manage the end-to-end customer order lifecycle from quote to delivery, ensuring timely updates and accurate processing.

You’ll liaise with Sales, Warehouse, Purchasing, Finance and Logistics to fulfil orders and maintain superb customer experience. The role requires 2–3 years in customer service or order management, ERP experience (SAP or similar), and strong MS Office skills.

Qualifications

• 2–3 years' experience in customer service, customer operations, sales support, order management or administration.
• Experience processing customer orders and coordinating order fulfilment.
• Experience with an ERP system such as SAP or similar.
• Strong MS Office skills (Outlook, Excel, Word).

Responsibilities

• Provide professional, responsive and customer-focused service across all interactions.
• Respond to customer enquiries with accurate information and solutions.
• Update customers on order status, availability and delivery timeframes.
• Process quotations into sales orders with accurate pricing and details.
• Monitor daily order queues and prioritise activities to meet needs.
• Coordinate with internal teams to resolve order issues.
• Provide delivery documentation and consignment information.
• Process product returns and credits.
• Follow up on outstanding payments per company process.
• Collaborate with Purchasing and Warehouse to manage stock and fulfilment.
• Liaise with Finance on account enquiries and credit matters.
• Maintain accurate customer and order records.
• Identify opportunities to improve service and efficiency.
• Support a collaborative team environment.

Skills

Customer service

Order management

Relationship building

Multitasking

Time management

Tools

SAP

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Konecranes is seeking a Parts Customer Service & Order Management Coordinator in Sydney. You will manage the end-to-end customer order lifecycle from quote to delivery, ensuring timely updates and accurate processing.

You’ll liaise with Sales, Warehouse, Purchasing, Finance and Logistics to fulfil orders and maintain superb customer experience. The role requires 2–3 years in customer service or order management, ERP experience (SAP or similar), and strong MS Office skills.