Customer Service Administrator - KONE Doors Business

397 KDB Australia Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

KONE Doors Business is seeking a Customer Service Administrator to join our Mascot, Sydney team. You will support the sales team and supervisors with administrative tasks, enabling timely, accurate service delivery to customers.

In this role you will liaise between the offshore team and customers, manage customer data, process requests, and assist with contract administration and purchase orders while maintaining compliance and high service standards.

Qualifications

• Minimum of 2+ years' experience in a fast-paced customer service environment.
• High attention to detail, with the ability to follow established procedures and guidelines.
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders.
• Strong organisational skills with the ability to multitask and prioritise tasks to meet deadlines.
• Solid computer literacy, including proficiency in the Microsoft Office Suite.
• Experience with SAP and Salesforce systems is advantageous, but not essential.

Responsibilities

• Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution.
• Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required.
• Provide support with contract administration and purchase order management.
• Take full ownership of customer queries, ensuring timely follow-up and successful resolution.
• Maintain and update customer data, ensuring accuracy through changes and corrections.
• Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date.

Job description

Customer Service Administrator - KONE Doors Business

• Join a global organisation with a strong focus on training, safety and quality

Join a supportive, high performing team in Mascot

KONE Doors Business is looking for a committed Customer Service Administrator to join our dynamic team based in Mascot, Sydney NSW.

Our Customer Service Team is committed to delivering an exceptional service to our internal and external customers, ensuring timely and efficient support. You will provide administrative support to the sales team and supervisors, enabling them to maximise the time they spend with our customers.

What will you be doing?

• Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution
• Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required
• Provide support with contract administration and purchase order management
• Take full ownership of customer queries, ensuring timely follow-up and successful resolution
• Maintain and update customer data, ensuring accuracy through changes and corrections
• undefined
• Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date

What are we looking for?

• Minimum of 2+ years' experience in a fast-paced customer service environment
• High attention to detail, with the ability to follow established procedures and guidelines
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders
• Strong organisational skills with the ability to multitask and prioritise tasks to meet deadlines
• Solid computer literacy, including proficiency in the Microsoft Office Suite
• Experience with SAP and Salesforce systems is advantageous, but not essential

Note: Applicants must either be a permanent resident or citizen of Australia or a citizen New Zealand to apply for this position.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.