Customer Service & Admin Specialist (Contracts, Invoices)

KONE; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

KONE Doors Business is seeking a Customer Service Administrator in Mascot, Sydney, to join a dynamic team dedicated to delivering exceptional service to internal and external customers. You will support the sales team and supervisors with administrative tasks to maximise customer engagement.

You will act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution while managing contract administration and data accuracy.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication and interpersonal skills.
• Excellent organisational ability and attention to detail.
• Ability to multitask and prioritise to meet deadlines.
• Proficient with Microsoft Office Suite; SAP/Salesforce experience is a bonus.

Responsibilities

• Act as liaison between offshore team and customers to ensure clear communication and issue resolution.
• Process customer requests promptly; coordinate invoice cancellations and credit notes with billing.
• Support contract administration and purchase order management.
• Own customer queries with timely follow-up and resolution.
• Maintain and update customer data ensuring accuracy.
• Manage safety compliance and site access documentation for personnel.

Skills

Communication

Organisational skills

Attention to detail

Multitasking

Microsoft Office

Tools

SAP

Salesforce

Job description

KONE Doors Business is seeking a Customer Service Administrator in Mascot, Sydney, to join a dynamic team dedicated to delivering exceptional service to internal and external customers. You will support the sales team and supervisors with administrative tasks to maximise customer engagement.

You will act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution while managing contract administration and data accuracy.