Service Operations Coordinator — Global Field Support

KONE; Sydney; On-site; AUD 65,000 - 76,000; Full time

Benefits offered by this job

Career progression

Learning & development programs

Fitness Passport

Perkbox benefits platform

Novated Leasing

Job summary

KONE seeks a highly organized Service Operations Administrator in Sydney to join the Service team and support the rollout of a new service system, centralising key administrative processes and boosting efficiency across the business.

You will coordinate maintenance plans, manage work orders, and act as a junction between Customer Service, Field Teams and other stakeholders, ensuring accurate records and timely responses.

Qualifications

• Previous administration or operations support experience.
• Experience in service/maintenance business preferred.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Comfort working with multiple systems and databases.
• Proficient in Microsoft Office.

Responsibilities

• Provide day-to-day administrative support to Service Managers and Supervisors.
• Coordinate updates and changes to maintenance plans and service schedules within the new system.
• Act as a key coordination point between Customer Service, Field Teams, and other internal stakeholders.
• Support service operations by managing work orders, service-related documentation, and administrative processes.
• Take ownership of customer enquiries and coordinate responses with internal stakeholders.
• Assist with inspection administration, including processing reports, coordinating follow-up actions, and tracking outcomes.
• Prepare reports and maintain accurate customer and service information.
• Support continuous improvement initiatives associated with new systems and ways of working.

Skills

Time management

Communication

Attention to detail

MS Office

Tools

SAP

Salesforce

Field Service Management

Job description

KONE seeks a highly organized Service Operations Administrator in Sydney to join the Service team and support the rollout of a new service system, centralising key administrative processes and boosting efficiency across the business.

You will coordinate maintenance plans, manage work orders, and act as a junction between Customer Service, Field Teams and other stakeholders, ensuring accurate records and timely responses.