Customer Service & Admin Specialist - Cairns

Mounties; Sydney; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Friendly culture

Growth opportunities

Product discounts

Job summary

Max Stocks is seeking a Customer Service Officer for Cairns, combining customer service, data entry and general administration to ensure orders are received and processed accurately. You will collaborate with warehouse, sales and finance teams in a friendly, supportive Customer Service Team.

The role focuses on accurate data entry, order processing via phone, email and web-store, and maintaining clear documentation while upholding high service standards.

Qualifications

• Prior experience providing administration and/or customer service support in a similar environment.
• Proficiency with technology, particularly Microsoft Office and database software/programs.
• Outstanding attention to detail, care for accuracy, and time-management skills.
• Excellent written and verbal communication skills.
• The ability to work under time-constraints, in a fast-paced environment.
• A willingness to learn and expand your knowledge.

Responsibilities

• Receiving and processing of customer orders via phone, email and web-store.
• Accurate and efficient data entry into our software systems.
• Compiling and distributing documentation including picking slips, substitutions/unavailable stock, invoices and credits.
• Effective communication, support and problem-solving within Customer Service and with other departments.

Skills

Administration & customer service

Microsoft Office

Database software

Attention to detail & time management

Written & verbal communication

Time-constrained, fast-paced work

Tools

Microsoft Office

Database software

Job description

Max Stocks is seeking a Customer Service Officer for Cairns, combining customer service, data entry and general administration to ensure orders are received and processed accurately. You will collaborate with warehouse, sales and finance teams in a friendly, supportive Customer Service Team.

The role focuses on accurate data entry, order processing via phone, email and web-store, and maintaining clear documentation while upholding high service standards.