Customer Service / Admin Officer

Princes Laundry; Melbourne; On-site; AUD 39,000 - 44,000; Full time

Job summary

Princes Laundry Services, a long‑standing Australian business, invites you to join our Altona team as an Internal Customer Service / Administration Officer. This on‑site role combines customer service, administration and operational support in a busy office environment.

You will be the main point of contact for customers, suppliers and internal teams, handling inquiries, data entry and daily administrative tasks with accuracy and professionalism.

Qualifications

• Experience in customer service, office administration or similar role.
• Excellent written and verbal communication skills.
• Strong attention to detail and data entry accuracy.
• Ability to prioritise tasks and meet deadlines.
• Proactive approach to identifying and resolving problems.
• Confident handling customer enquiries professionally.

Responsibilities

• Deliver professional, friendly customer service via phone and email.
• Manage reception and welcome visitors, suppliers and contractors.
• Process delivery dockets, purchase orders and supplier invoices accurately.
• Maintain customer accounts, records, databases and spreadsheets.
• Process customer credits, debits and account adjustments.
• Respond to customer enquiries and follow through to completion.
• Prepare reports and assist management with operational information.
• Coordinate office and factory supplies and provide general admin support.

Skills

Customer service

Office administration

Data entry

Attention to detail

Written & verbal communication

Independent work

Proactive problem solving

Tools

Pronto

Outlook

Excel

Word

Job description

Join an Established Australian Business – Where Your Contribution Makes a Difference

Stability in a permanent full-time role

Friendly and supportive work environment

Are you an experienced, organised and customer-focused administrator who enjoys variety, takes initiative and thrives in a busy working environment?

About Us

Established in 1905, Princes Laundry Services has grown to become one of Australia's largest and most respected commercial laundry providers. With a strong reputation built on quality, reliability and customer service, we continue to invest in our people, operations and future growth.

This is an excellent opportunity for someone looking for a stable, long-term position where they can take ownership of their responsibilities, work closely with a supportive team and play an important role in the day-to-day success of our business.

Weare currently seeking to employ an experienced and enthusiastic Internal Customer Service /Administration Officerto join our office based in Altona.

About the Role

Reporting to the site management team, you will be a key point of contact for our customers, suppliers and internal teams.

This is a varied, hands-on position combining customer service, administration and operational support. No two days will be exactly the same.

Your key responsibilities will include:

• Delivering professional, friendly and responsive customer service via phone and email.
• Managing reception and welcoming visitors, suppliers and contractors.
• Processing delivery dockets, purchase orders and supplier invoices accurately and efficiently.
• Maintaining customer accounts, records, databases and spreadsheets.
• Processing customer credits, debits and account adjustments.
• Responding to customer enquiries, resolving issues and following through to completion.
• Preparing reports and assisting management with operational information.
• Coordinating office and factory supplies.
• Providing general administrative support to ensure smooth daily operations.

About You

We are looking for someone who brings a positive attitude, strong organisational skills and a genuine commitment to delivering excellent service.

To succeed in this role, you will ideally have:

• Previous experience in customer service, office administration or a similar position.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of data entry accuracy.
• The ability to prioritise tasks and manage competing deadlines.
• A proactive approach to identifying and resolving problems.
• Confidence dealing with customers and handling enquiries professionally.
• Strong computer skills, particularly Microsoft Outlook, Excel and Word.
• The ability to work independently while contributing positively to a team.
• A reliable, accountable and flexible approach to your work.
• Experience with Pronto or similar business systems would be advantageous but is not essential.

Most importantly, we value someone who takes pride in their work, shows initiative and follows through on commitments.

Why Join Princes Laundry Services?

• Stability and security: Join a well-established Australian-owned business with over 120 years of history.
• Competitive hourly rate: $28–$32 per hour, depends on experience.
• Full-time employment: Enjoy consistent working hours and a stable position.
• Variety and responsibility: A diverse role where your contribution is valued.
• Supportive team: Work alongside experienced people who are committed to delivering results.
• Opportunities to develop: Build your skills and grow within an established national organisation.

Ready to Join Our Team?

If you're a capable, enthusiastic and dependable administrator who enjoys working with people and making things happen, we'd love to hear from you.

Please note that only short-listed applicants will be contacted.