Customer Service & Admin Specialist | Stable Full-Time Role

Princes Laundry; Melbourne; On-site; AUD 39,000 - 44,000; Full time

Job summary

Princes Laundry Services, a long‑standing Australian business, invites you to join our Altona team as an Internal Customer Service / Administration Officer. This on‑site role combines customer service, administration and operational support in a busy office environment.

You will be the main point of contact for customers, suppliers and internal teams, handling inquiries, data entry and daily administrative tasks with accuracy and professionalism.

Qualifications

• Experience in customer service, office administration or similar role.
• Excellent written and verbal communication skills.
• Strong attention to detail and data entry accuracy.
• Ability to prioritise tasks and meet deadlines.
• Proactive approach to identifying and resolving problems.
• Confident handling customer enquiries professionally.

Responsibilities

• Deliver professional, friendly customer service via phone and email.
• Manage reception and welcome visitors, suppliers and contractors.
• Process delivery dockets, purchase orders and supplier invoices accurately.
• Maintain customer accounts, records, databases and spreadsheets.
• Process customer credits, debits and account adjustments.
• Respond to customer enquiries and follow through to completion.
• Prepare reports and assist management with operational information.
• Coordinate office and factory supplies and provide general admin support.

Skills

Customer service

Office administration

Data entry

Attention to detail

Written & verbal communication

Independent work

Proactive problem solving

Tools

Pronto

Outlook

Excel

Word

Job description

Princes Laundry Services, a long‑standing Australian business, invites you to join our Altona team as an Internal Customer Service / Administration Officer. This on‑site role combines customer service, administration and operational support in a busy office environment.

You will be the main point of contact for customers, suppliers and internal teams, handling inquiries, data entry and daily administrative tasks with accuracy and professionalism.