Customer Service

Hills Natural Solar Pty Ltd; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Hills Natural Solar Pty Ltd is seeking an organised coordinator to manage scheduling for customer installations and site visits in Sydney’s Hills District. The role requires coordinating installation teams and daily schedules while keeping customers informed with timely updates.

You will act as the key contact for customers throughout scheduling and after installation, ensuring smooth communication with sales, administration and installation teams.

Qualifications

• Extremely organised and comfortable managing multiple priorities.
• Confident speaking with customers over the phone and by email.
• Friendly, professional and genuinely customer focused.
• Proactive and able to follow things through without needing constant direction.
• Calm when schedules change or things do not go exactly to plan.
• Comfortable working with different teams and personalities.
• Confident using computers, calendars and general office systems.

Responsibilities

• Scheduling customer installations, site inspections and site visits
• Coordinating our installation teams and daily schedules
• Communicating installation dates and updates with customers
• Managing schedule changes and keeping everyone informed
• Checking that jobs are ready to proceed before scheduling
• Supporting customers following their installation
• Coordinating service enquiries and follow ups with the relevant team members
• Keeping customers updated until their enquiry or issue is resolved
• Working closely with our sales, administration and installation teams

Skills

Organisation

Customer communication

Multi-tasking

Team coordination

Proactive

Calm under pressure

Tech-savvy

Job description

Hills Natural Solar Pty Ltd – Rouse Hill NSW

This is a varied role combining customer service with the day to day coordination of our installation schedule. You will be the key point of contact for customers throughout the scheduling process and following their installation, while working closely with our installation teams to keep everything running smoothly.

Key responsibilities

• Scheduling customer installations, site inspections and site visits
• Coordinating our installation teams and daily schedules
• Communicating installation dates and updates with customers
• Managing schedule changes and keeping everyone informed
• Checking that jobs are ready to proceed before scheduling
• Supporting customers following their installation
• Coordinating service enquiries and follow ups with the relevant team members
• Keeping customers updated until their enquiry or issue is resolved
• Working closely with our sales, administration and installation teams

About you

• Extremely organised and comfortable managing multiple priorities
• Confident speaking with customers over the phone and by email
• Friendly, professional and genuinely customer focused
• Proactive and able to follow things through without needing constant direction
• Calm when schedules change or things do not go exactly to plan
• Comfortable working with different teams and personalities
• Confident using computers, calendars and general office systems

About us

Hills Natural Solar is a local, family owned solar and battery company based in Sydney's Hills District. We pride ourselves on quality workmanship, genuine customer service and looking after our customers well beyond installation day.