Service Administrator

West Recruitment; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Work from home Thu & Fri

Rotating Saturday roster (4 hrs from 0

Job summary

West Recruitment is seeking a proactive Scheduling/Dispatch professional to coordinate smart meter installations across NSW. You will schedule field technicians, manage customer appointments, and ensure work is completed safely, efficiently and on time.

Your role requires strong communication, stakeholder management, and the ability to juggle multiple priorities in a fast-paced energy sector environment. Hybrid work with occasional on-site coordination is offered.

Qualifications

• Experience in Customer Service, Scheduling, Dispatch or Operations.
• Strong communication and stakeholder management skills.
• Excellent organisational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Competent with Microsoft Office and business systems.
• Salesforce experience (desirable).

Responsibilities

• Schedule and dispatch work to field technicians.
• Manage customer appointments and site access requirements.
• Resolve scheduling issues and high-priority work orders.
• Liaise with customers, technicians, retailers and contractors.
• Arrange customer notifications and consent requirements.
• Monitor technician productivity and job completion.
• Support continuous improvement initiatives.

Skills

Customer service

Scheduling

Dispatch

Operations

Stakeholder management

Microsoft Office

Salesforce

Job description

About your new role

Join a fast-paced operations team responsible for coordinating smart meter installations and maintenance activities across NSW. You'll schedule field technicians, manage customer appointments, resolve scheduling issues, and ensure work is completed safely, efficiently, and on time.

Key Responsibilities

• Schedule and dispatch work to field technicians.
• Manage customer appointments and site access requirements.
• Resolve scheduling issues and high-priority work orders.
• Liaise with customers, technicians, retailers and contractors.
• Arrange customer notifications and consent requirements.
• Monitor technician productivity and job completion.
• Support continuous improvement initiatives.

About You

• Experience in Customer Service, Scheduling, Dispatch or Operations.
• Strong communication and stakeholder management skills.
• Excellent organisational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Competent with Microsoft Office and business systems.
• Customer-focused with a proactive attitude.
• Salesforce experience (desirable)

What's on Offer

• Hybrid working arrangement with work from home every Thursday and Friday.
• Rotating Saturday roster, with a 4-hour shift completed from home.
• Supportive and collaborative team culture.
• Opportunity to join a growing organisation within the energy sector.