Junior Sales Operations Coordinator | Home Electrification

Smart Energy Group; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Friday drinks

Team pub lunches

Ongoing training

Career progression

Annual Christmas party

Growth in renewable-energy industry

Job summary

Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households. The Sales Operations Coordinator role supports the Sales Operations team with appointment scheduling, verification, and installation booking, acting as a critical quality-control link between Sales, Customers, and Installation teams.

Based in our Waterloo office, you will manage cancellations, reschedules, and requests across multiple

Qualifications

• Background in customer service, administration, or hospitality.
• Proficient in Google Workspace or Microsoft Office.
• Able to work independently in a fast-paced environment.
• Strong multitasking and time management skills.
• Highly organised, adaptable, and solution-oriented.
• Skilled in handling change and resolving conflict calmly and professionally.
• Salesforce CRM experience is a big bonus.

Responsibilities

• Manage and action appointment cancellations, reschedules, and queries from Sales Managers, Specialists, and Lead Generators.
• Engage directly with customers to minimise cancellations and re-schedule face-to-face appointments.
• Set up, coordinate, and oversee sales campaigns across 15+ offices nationwide.
• Liaise with the Salesforce IT team to troubleshoot issues reported by Solar Specialists.
• Allocate, assign, and dispatch appointments fairly and efficiently to Solar Specialists and BDMs.
• Collaborate with Sales Managers and the Operations team to onboard new Specialists.
• Build strong relationships across diverse personality types and management styles.
• Maintain daily communication with Solar Specialists and Lead Generators to manage schedules and leads.

Skills

Google Workspace

Microsoft Office

Customer service

Administration

Time management

Sales coordination

Salesforce CRM

Tools

Salesforce CRM

Job description

Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.

From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia - and 10 years years in, we’re only just getting started.

About the Role

The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.

This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.

What You'll Do

• Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
• Engage directly with customers to minimise cancellations and effectively reschedule face-to-face appointments.
• Set up, coordinate, and oversee sales campaigns across 15+ offices nationwide.
• Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Solar Specialists.
• Allocate, assign, and dispatch appointments fairly and efficiently to Solar Specialists and Business Development Managers (BDMs).
• Collaborate with Sales Managers and the Operations team to facilitate the onboarding of new Specialists.
• Build strong working relationships across a variety of personality types and management styles.
• Maintain daily communication with Solar Specialists and Lead Generators across the country to manage schedules and leads.

About You

• Proficient in Google Workspace or Microsoft Office
• Background in customer service, administration, or hospitality
• Able to work independently and manage tasks in a fast-paced environment
• Strong multitasking and time management skills
• Highly organised, adaptable, and solution-oriented
• Skilled in handling change and resolving conflict calmly and professionally
• Worked within Salesforce CRM (Big bonus!)

Why Join Smart Energy?

At Smart Energy, we take our work seriously -but we don’t take ourselves too seriously.

You’ll join an ambitious, high-performing team where ideas are welcomed, hard work is recognised and career progression is genuinely encouraged.

You’ll also enjoy:

• A fun, social and supportive office culture
• Friday drinks and team pub lunches
• Ongoing training and support
• Clear pathways for career progression
• The opportunity to join a fast-growing national business
• An incredible annual Christmas party in Byron Bay or Sydney
• Meaningful work within Australia’s growing renewable-energy industry

As Smart Energy continues to expand, so will the opportunities available to great people who want to grow with us.

Make the Smart Move

If you’re organized, energetic and ready to build your career with a business making a real difference, we’d love to hear from you.

Please note: This is a fully onsite role based in our vibrant Waterloo office, working Monday to Friday. Standard hours are 9:30am–5:30pm, with a later 12:00pm–8:00pm shift every Wednesday

#SmartEnergyGroupOps