Customer Service Representative

Green.com.au; North Sydney Council; On-site; AUD 60,000 - 70,000; Full time

Job summary

Green.com.au seeks a Customer Service Representative to join the Operations team in North Sydney. You will help Australians switch to solar, batteries and EV charging, solving problems and guiding customers from first contact to resolution.

This full-time, office-based role reports to the Operations Manager and involves working with suppliers, manufacturers and installers to ensure accurate CRM data and timely responses.

Qualifications

• Strong drive to find real answers, not just easy ones.
• Clear, confident communicator on the phone.
• Experience using CRM and support systems.
• Natural problem solver who digs for the best outcome.
• Comfortable handling post-sale queries and documenting interactions.

Responsibilities

• Provide a high level of service to customers on every call.
• Handle a high volume of inbound and outbound calls.
• Liaise with suppliers, manufacturers and installers.
• Diagnose technical issues relating to Solar and Battery Systems.
• Process warranty claims with manufacturers.
• Maintain accurate CRM data and records.
• Support customers with post-sale queries.
• Build and maintain strong relationships with partners.
• Respond to customer queries and questions promptly.
• Clearly identify problems and provide real solutions.

Skills

Customer service

Phone support

CRM software

Problem solving

Communication

Tools

CRM software

Job description

We're on the hunt for a Customer Service Representative to join our high‑performing Operations team, helping more Australians make the switch to solar, batteries and EV charging.

Reporting to our Operations Manager, you'll be the go-to for customers navigating their Solar, Battery and EV Charging Systems. You'll solve problems, chase down answers, and make sure every customer gets a real result, not just a response. This is a brilliant opportunity to step into a critical role in a fast‑paced, purpose‑driven business that's scaling rapidly.

About Green.com.au

Green.com.au was founded by brothers David and Jonathan Green to shake up the solar and battery industry. Today, we're one of Australia's fastest‑growing energy companies, an AFR Fast Starter, and the proud builders of a world‑class customer platform.

Everyone that works here is having the time of their life.

That's the culture we want to maintain and we want you to be part of it.

About the Role

We're looking for a Customer Service Representative who has a strong drive to find the real answers, not just the easy one. You'll work closely with customers, suppliers, manufacturers and installers to keep issues moving from first contact through to resolution.

You'll diagnose and investigate technical issues, process warranty claims, and support customers through post-sale queries, all while keeping our CRM accurate and our partners onside. This role suits someone who loves solving problems, thrives on the phone, and enjoys turning a frustrated customer into a happy one.

This is a full‑time, office‑based role in North Sydney (2 minutes from the station, 5 minutes from the Metro).

What You'll Be Doing

• Provide a high level of service to our customers, every call
• Handle a high volume of inbound and outbound calls
• Liaise with suppliers, manufacturers and installers
• Diagnose technical issues relating to Solar and Battery Systems
• Process warranty claims with manufacturers
• Manage customer data with exceptional accuracy in our CRM
• Support customers with post-sale queries
• Build and maintain strong relationships with our partners
• Respond to customer queries and questions at lightspeed
• Clearly and quickly identify problems and find real solutions

What You'll Bring

• Keen to learn and take on new challenges
• Confident communicator who's comfortable on the phone
• A natural problem solver who digs deeper for the best outcome
• Comfortable working with CRM and support systems
• A proactive, "get it done" attitude

We love people with

• Resilience
• Grit

What you'll love about working here

• A mission that matters: we help Aussies save money and go green
• A team that backs each other: no egos, just excellence
• The chance to directly impact operational efficiency in a fast‑growing business\