Customer Service & Scheduling Coordinator

CJN Solar Pty Ltd; Gold Coast City; On-site; AUD 60,000 - 65,000; Full time

Job summary

CJN Solar Pty Ltd on the Gold Coast is seeking a confident, organised Customer Service & Scheduling Coordinator to join our phones-first team. You will answer inbound calls, book solar and battery installations, and coordinate between customers, sales reps, and install crews.

This full-time, Monday–Friday role is SEQ based in our office. If you deliver calm, professional conversations, strong attention to detail, and swift system learning, you’ll thrive and grow with us.

Qualifications

• Proven experience in a customer-facing role — bookings, scheduling, trade admin, reception, or call centre.
• Confident and professional phone manner.
• Well-organised with strong attention to detail.
• Calm under pressure and good with difficult conversations.
• Quick to learn new systems and processes.
• Solar or trades industry experience is a bonus, not a must.

Responsibilities

• Answering inbound customer calls and making outbound follow-up calls.
• Booking and scheduling solar and battery installations.
• Coordinating between customers, sales reps, and install crews.
• Keeping customers updated on job progress and timelines.
• Handling reschedules, delays, and customer concerns professionally.
• CRM updates, emails, and general admin support.

Skills

Customer service

Scheduling

Phone manners

Attention to detail

Organization

Communication

Calm under pressure

Learn new systems

Solar/trades experience (bonus)

Tools

CRM software

Microsoft Office

Scheduling software

Job description

Customer Service & Scheduling Coordinator

We're looking for a confident, organised customer service person to join the CJN Solar team in a phones-first role.

What you'll be doing:

• Answering inbound customer calls and making outbound follow-up calls
• Booking and scheduling solar and battery installations
• Coordinating between customers, sales reps, and install crews
• Keeping customers updated on job progress and timelines
• Handling reschedules, delays, and customer concerns professionally
• CRM updates, emails, and general admin support

What we're looking for:

• Proven experience in a customer-facing role — bookings, scheduling, trade admin, reception, or call centre
• Confident and professional phone manner
• Well-organised with strong attention to detail
• Calm under pressure and good with difficult conversations
• Quick to learn new systems and processes
• Solar or trades industry experience is a bonus, not a must

What's on offer:

• $60,000–$65,000 + super (based on experience)
• Full-time Monday–Friday
• SEQ based, office role
• Fast-growing company with real career growth opportunities