Appointment Setter/Customer Service

Rescom Solar Pty Ltd; Willoughby City Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and incentives

Training programme

Career progression

Team environment

Chatswood location

Job summary

Rescom Solar Pty Ltd is seeking an enthusiastic 2 X Appointment Setters/Customer Service professionals to join our Chatswood team in NSW. This full-time role links our sales team with prospective customers, handling inbound and outbound calls to schedule appointments and deliver exceptional customer support.

You will contribute to our growth and customer satisfaction, meeting daily targets, maintaining CRM records, and collaborating with sales and service teams to ensure a seamless experience.

Qualifications

• Experience in outbound sales or appointment setting.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and meet targets.

Responsibilities

• Make outbound calls to generate leads and schedule appointments with sales reps.
• Answer inbound enquiries professionally and provide accurate product information.
• Maintain accurate records of customer interactions in the CRM.
• Qualify leads by assessing customer needs for solar solutions.
• Handle scheduling, confirmations and follow-ups.

Skills

Outbound sales experience

Customer service

Appointment setting

Zoho CRM experience

Tools

Zoho CRM

Job description

Rescom Solar Pty Ltd is seeking an enthusiastic and driven 2 X Appointment Setters/Customer Service professional to join our dynamic team in Chatswood, NSW. This is a full-time position that plays a crucial role in our customer acquisition and service delivery strategy. As an Appointment Setter/Customer Service representative, you will be the vital link between our sales team and prospective customers, managing inbound and outbound calls to schedule appointments and provide exceptional customer support. Your contributions will directly impact our growth trajectory and customer satisfaction levels.

Key responsibilities

• Make outbound calls to prospective customers to generate leads and schedule appointments with sales representatives
• Answer inbound customer enquiries with professionalism and courtesy, providing accurate information about products and services
• Maintain comprehensive and accurate records of all customer interactions in the customer relationship management system
• Qualify leads by assessing customer needs and determining fit for Rescom Solar's solar energy solutions
• Manage appointment scheduling, confirmations and any necessary follow-up communications
• Handle customer concerns and complaints with empathy and work towards resolution or appropriate escalation
• Meet daily, weekly and monthly call targets and appointment-setting goals
• Provide feedback to management regarding customer trends, objections and market opportunities
• Collaborate with the sales and customer service teams to ensure seamless customer experiences

What we're looking for

• Proven experience in an outbound sales, customer service or appointment-setting role. This is not a call centre environment, Office with our fantastic team who are ready to help you every step of the way.
• Excellent communication skills with the ability to engage customers confidently and persuasively over the phone
• Strong organisational and time management abilities to juggle multiple tasks and meet targets
• Ability to remain calm and composed when handling difficult or objection-heavy calls
• Proficiency with computer systems and CRM (Zoho) software (training will be provided if needed)
• High level of attention to detail when recording information and scheduling appointments
• Motivation to succeed in a fast-paced, target-driven environment
• Reliability and punctuality, with a commitment to consistent attendance
• A genuine interest in renewable energy and the solar industry is desirable

What we offer

Rescom Solar Pty Ltd is committed to providing a rewarding workplace for our team members. We offer:

• Competitive salary package commensurate with experience
• Performance‑based bonuses and incentives for achieving targets
• Comprehensive training programme to develop your skills and product knowledge
• Clear career progression opportunities within a growing organisation
• Supportive and collaborative team environment
• Modern workplace facilities in Chatswood (Close to the Station)
• Opportunity to be part of the renewable energy sector and contribute to sustainable solutions
• Travel Opportunity for Road Shows and conferences

About us

Rescom Solar Pty Ltd is a leading provider of solar energy solutions, dedicated to helping customers reduce their energy costs and environmental footprint. With a strong focus on customer satisfaction and innovative service delivery, we've built a reputation for excellence in the renewable energy sector. Our team is passionate about sustainability and committed to delivering high‑quality products and services to customers across Australia. We foster a culture of teamwork, integrity and continuous improvement, making Rescom Solar an exciting place to build a career in the growing renewable energy industry.