Customer Lifecycle Marketing Manager - 12-Month Contract

Sonder.io; Waterloo; Hybrid; AUD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Hybrid and flexible working

Sonder app access

AI tools access (Claude, Gemini)

Study leave

Wellbeing fund

Free coffee

Dog-friendly Sydney HQ

Volunteer leave

Zusammenfassung

Sonder is seeking a Customer Marketing Manager to own marketing across the full customer lifecycle on a 12-month fixed-term contract covering parental leave.

You’ll design programs that drive adoption, engagement, renewals and growth, turn customer success into stories through case studies, references and testimonials, and report to the Head of Marketing while working with Customer, Sales, Member, Product and RevOps teams.

Qualifikationen

• 5+ years in marketing, including at least 2 years in customer, lifecycle or retention marketing.
• Experience running automated, multi-channel campaigns end to end.
• A clear, engaging writer who can turn customer outcomes into stories that land.
• Customer-first and commercially minded, focused on adoption, retention and growth.
• Organised and data-driven, able to run several programs at once and report clearly on what's working.
• Practical with AI, using it day to day across content, personalisation and reporting.
• A tertiary qualification in marketing, communications, business or a related field, or equivalent experience.

Aufgaben

• Own marketing across the full customer lifecycle on a 12-month fixed-term contract.
• Build programs and campaigns to drive adoption, engagement, renewals and growth.
• Turn customer success into stories through case studies, references and testimonials.
• Collaborate with Customer, Sales, Member, Product and RevOps teams; report to Head of Marketing.

Kenntnisse

Lifecycle marketing

Automated campaigns

Storytelling

Data-driven

AI in marketing

Marketing

Ausbildung

Bachelor's degree in Marketing/Comms/Business or related field

Jobbeschreibung

Sonder is seeking a Customer Marketing Manager to own marketing across the full customer lifecycle on a 12-month fixed-term contract covering parental leave.

You’ll design programs that drive adoption, engagement, renewals and growth, turn customer success into stories through case studies, references and testimonials, and report to the Head of Marketing while working with Customer, Sales, Member, Product and RevOps teams.