Customer Growth & Retention Marketing Manager (12-Month)

Sonder; Waterloo; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid and flexible working

Free Sonder app access for employees

AI tools access (Claude, Gemini)

2 days study leave

Wellbeing stipend $250 annually

Free coffee

Dog-friendly office (Sydney HQ)

Volunteer leave

Job summary

Sonder is seeking a Customer Marketing Manager to own marketing across the full customer lifecycle on a 12-month fixed-term contract covering parental leave. You will design programs to launch Sonder successfully, engage customers, renew and grow, and turn success into advocacy.

Reporting to the Head of Marketing, you will work with Customer, Sales, Member, Product and RevOps teams. We value experienced marketers who can drive adoption and retention with data-driven campaigns, storytelling, and

Qualifications

• 5+ years in marketing, with at least 2 years in customer, lifecycle or retention marketing.
• Experience running automated, multi-channel campaigns end to end.
• Hands-on HubSpot experience.
• A clear, engaging writer who can turn customer outcomes into stories.
• Customer-first and commercially minded, focused on adoption, retention and growth.
• Organised and data-driven, able to run several programs at once and report clearly on what's working.
• Practical with AI, using it daily across content, personalisation and reporting.
• A tertiary qualification in marketing, communications, business or related field, or equivalent experience.

Responsibilities

• Own marketing across the full customer lifecycle on a 12-month fixed-term contract.
• Build programs and campaigns that help customers launch Sonder successfully, stay engaged, renew and grow.
• Turn happy customers into advocates through case studies, references and stories.
• Collaborate with Customer, Sales, Member, Product and RevOps teams.

Skills

Lifecycle marketing

Campaign management

AI in marketing

Storytelling/writing

Customer-centric

Data-driven

Content personalization

Marketing degree or equivalent

Education

Marketing degree

Tools

HubSpot

Job description

Sonder is seeking a Customer Marketing Manager to own marketing across the full customer lifecycle on a 12-month fixed-term contract covering parental leave. You will design programs to launch Sonder successfully, engage customers, renew and grow, and turn success into advocacy.

Reporting to the Head of Marketing, you will work with Customer, Sales, Member, Product and RevOps teams. We value experienced marketers who can drive adoption and retention with data-driven campaigns, storytelling, and