Lifecycle Marketing Manager — 12-Month Contract | Hybrid

Sonder

Waterloo

Hybrid

AUD 90,000 - 120,000

Full time

13 days ago

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Benefits offered by this job

Hybrid work environment

Free Sonder app 24/7 support

AI tools access (Claude, Gemini)

Study leave in addition to holidays

Wellbeing stipend $250 annually

Free coffee

Dog-friendly Sydney HQ

Volunteer leave

Job summary

Sonder is seeking a Customer Marketing Manager on a 12-month fixed-term contract to own marketing across the full customer lifecycle. You will design programs and campaigns that help customers launch successfully, stay engaged, renew and grow, while turning successes into compelling case studies and stories.

You will report to the Head of Marketing and collaborate across Customer, Sales, Member, Product and RevOps teams.

Qualifications

5+ years in marketing, incl 2+ years in customer lifecycle/retention marketing
Experience running automated multi-channel campaigns end to end
Clear engaging writer who can turn outcomes into stories that land
Customer-first and commercially minded, focused on adoption/retention/growth
Organised and data-driven, able to run several programs and report results
Practical with AI, using it day-to-day across content/personalisation/reporting
Tertiary qualification in marketing/communications/business or equivalent experience

Responsibilities

Own marketing across the full customer lifecycle for Sonder.
Build programs and campaigns to help customers launch, stay engaged, renew and grow.
Turn happy customers into advocates via case studies, references and stories.
Collaborate with Customer, Sales, Member, Product and RevOps teams.
Report to Head of Marketing and align with cross-functional teams.