Customer-First Tech Retail Consultant

Singtel Group; City of Melbourne; On-site; Confidential; Part time

Benefits offered by this job

Staff discounts

Counselling support

Flexible rosters

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant to join our Camberwell team. If you love helping people, thrive in a supportive crew, and bring positive energy to every interaction, we'd love to have you on board.

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care. Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible.

Qualifications

• Service mindset and customer care are essential for delivering great experiences.
• Tech explotation: explain tech simply and guide customers to solutions.
• Strong communication and problem-solving skills are required.
• Calm, respectful handling of challenging enquiries with empathy.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Service mindset

Tech explorer

Problem solving

Composure under pressure

Team spirit

Job description

Optus is seeking a vibrant Casual Retail Service Consultant to join our Camberwell team. If you love helping people, thrive in a supportive crew, and bring positive energy to every interaction, we'd love to have you on board.

Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care. Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible.