Customer‑Focused Tech Advisor — Retail

Singtel; City of Brisbane; On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Paid Connected Day

Counselling support

Job summary

Optus in Sunnybank Hills is seeking a Retail Service Consultant to join our full-time team. If you love helping people and thrive in a supportive environment, we’d love to have you on board.

You’ll build product knowledge across tech solutions, explain them clearly, and deliver personalised solutions with empathy and calm when needed. This role focuses on memorable experiences for every visitor.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Sunnybank Hills is seeking a Retail Service Consultant to join our full-time team. If you love helping people and thrive in a supportive environment, we’d love to have you on board.

You’ll build product knowledge across tech solutions, explain them clearly, and deliver personalised solutions with empathy and calm when needed. This role focuses on memorable experiences for every visitor.