Customer Experience Specialist — Front Desk & Claims

Unique Building Services Pty Ltd; Greater Shepparton; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Supportive leadership

Career development

Job summary

Unique Building Services Pty Ltd in Victoria is seeking a friendly receptionist to be the first point of contact for clients, visitors and insurer partners. You will help manage inquiries, schedule boardroom setups, and provide essential administrative support.

This role emphasizes empathy, attention to detail, and teamwork with a supportive leadership group; training is provided. The team values open communication and efficient service to support customer satisfaction.

Qualifications

• No experience necessary; full training and ongoing support will be provided
• Team player
• Excellent attention to detail
• Excellent presentation, verbal and written communication skills
• Comfortable working in fast paced environment with multiple priorities
• Ability to record accurate notes in internal and external systems
• 100 points of identification (Driver License or Passport)
• Current Clear National Police

Responsibilities

• Greet visitors at reception in a professional and friendly manner.
• Address customer inquiries, requests and complaints promptly.
• Provide accurate information and high level of service in person and on the phone.
• Acknowledge and escalate issues to the relevant manager as required.
• Record and maintain customer information in NetSuite and insurer portals.
• Collect feedback to identify improvement areas and advise management.
• Adhere to company policies while handling interactions and data.
• Collaborate with teams to ensure a seamless experience.
• Assist to set up Boardroom for meetings and training.
• Provide administrative and claims support as needed.
• Build positive working relationships with staff.

Skills

Attention to detail

Verbal communication

Written communication

Team player

Job description

Unique Building Services Pty Ltd in Victoria is seeking a friendly receptionist to be the first point of contact for clients, visitors and insurer partners. You will help manage inquiries, schedule boardroom setups, and provide essential administrative support.

This role emphasizes empathy, attention to detail, and teamwork with a supportive leadership group; training is provided. The team values open communication and efficient service to support customer satisfaction.