Customer Experience Specialist – Insurance Claims Support

Unique Building Services; Greater Shepparton; Vor Ort; AUD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Supportive leadership

Growth opportunity

Zusammenfassung

Unique Building Services (UBS) is seeking a friendly, detail‑oriented receptionist to be the front line for customers and insurers. You will greet visitors, handle inquiries, and support administration and claims processes.

No prior experience required; full training will be provided. You will work with a collaborative team in a fast‑paced environment, using NetSuite and insurer portals to record information and help improve the customer experience.

Qualifikationen

• No experience required; full training provided.
• Team player with a collaborative mindset.
• Excellent attention to detail in customer interactions.
• Excellent presentation, verbal and written communication skills.
• Comfortable working in a fast-paced environment with multiple priorities.
• Ability to record accurate notes in internal and external systems.

Aufgaben

• Greet visitors at reception in a professional and friendly manner.
• Address customer inquiries, requests, and complaints promptly and professionally.
• Provide accurate information and high-level customer service in person and on the phone.
• Acknowledge and escalate issues to the relevant manager as needed.
• Record and maintain customer information in NetSuite and insurer portals.
• Assist with setting up the Boardroom for meetings and training.
• Provide administrative and claims support as required.
• Develop and maintain positive working relationships with staff.

Kenntnisse

Reception

Team player

Attention to detail

Verbal communication

Written communication

Multi-tasking

Note taking

Jobbeschreibung

Unique Building Services (UBS) is seeking a friendly, detail‑oriented receptionist to be the front line for customers and insurers. You will greet visitors, handle inquiries, and support administration and claims processes.

No prior experience required; full training will be provided. You will work with a collaborative team in a fast‑paced environment, using NetSuite and insurer portals to record information and help improve the customer experience.