Remote‑Friendly Customer Care & Claims Support Specialist

I'm In The Right; North Sydney; On-site; AUD 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training and tools

Novated Leasing

Employee Assistance Program (EAP)

Weekly pay

Work from home opportunities

Incentive opportunities

Job summary

I’m In The Right in North Sydney is seeking an entry level Customer Care & Claims Support Consultant to become the first point of contact for customers during challenging moments. You’ll receive full training, no prior industry experience required, and will handle calls, gather information, and coordinate with insurance providers to support smooth claims.

This full‑time role offers weekly pay, a supportive team culture, and clear pathways to grow within the business as you build confidence and

Qualifications

• No prior industry experience required.
• Excellent customer service focus.
• Strong communication and rapport-building skills.
• Reliable, organised and team-oriented.

Responsibilities

• Handle inbound and outbound calls with customers.
• Liaise with Insurance Providers regarding claim details.
• Capture customer information and complete data entry.
• Escalate cases to other teams or Team Leaders when required.

Skills

Call handling

Data entry

Insurance liaison

Customer service

Communication

Education

High school diploma

Job description

I’m In The Right in North Sydney is seeking an entry level Customer Care & Claims Support Consultant to become the first point of contact for customers during challenging moments. You’ll receive full training, no prior industry experience required, and will handle calls, gather information, and coordinate with insurance providers to support smooth claims.

This full‑time role offers weekly pay, a supportive team culture, and clear pathways to grow within the business as you build confidence and